Graduate IT Service Desk Analyst - Perth

RSM Australia; Perth; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Wellness program

Lifestyle benefits

Job summary

RSM Australia, Perth Technology Consulting, is seeking an Associate Service Desk Analyst to provide first-level IT support to our internal users. You will troubleshoot hardware and software issues, manage service requests, and work with the IT team to improve service delivery.

The role emphasises customer-focused support, clear documentation, and ongoing training to stay current with technologies. A strong team vibe and opportunities for growth await in our supportive environment.

Qualifications

• High school diploma or equivalent.
• Associate degree in IT or related field preferred.
• Experience in customer service or tech support preferred.
• Certifications such as CompTIA A+ or ITIL Foundation are a plus.
• Strong communication and problem-solving skills.
• Basic understanding of computer systems, networks, and software.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.
• Log, track, and resolve incidents and service requests using the IT service management system.
• Troubleshoot issues and escalate complex problems as needed.
• Assist users with IT-related queries and guidance on IT systems and applications.
• Maintain accurate records of incidents, service requests, and resolutions in the service management system.
• Ensure a high level of customer satisfaction by providing timely and effective support.
• Assist with routine maintenance tasks, such as software updates and system backups.
• Participate in training sessions to stay updated on new technologies and procedures.

Skills

Customer service orientation

Problem-solving

Communication skills

Teamwork

Attention to detail

Technical aptitude

Education

High school diploma or equivalent

Associate degree in Information Technology (preferred)

Tools

ITSM software

Job description

RSM Australia, Perth Technology Consulting, is seeking an Associate Service Desk Analyst to provide first-level IT support to our internal users. You will troubleshoot hardware and software issues, manage service requests, and work with the IT team to improve service delivery.

The role emphasises customer-focused support, clear documentation, and ongoing training to stay current with technologies. A strong team vibe and opportunities for growth await in our supportive environment.