Graduate IT Support Analyst - Service Desk, Perth

Rsm; Perth; On-site; AUD 45,000 - 65,000; Full time

Job summary

RSM Australia is seeking a tech‑savvy Associate Service Desk Analyst graduate to join the Perth Technology Consulting team. You will provide first‑level IT support to end‑users, troubleshoot hardware and software issues, and assist with service requests to maintain high customer satisfaction.

The role emphasizes learning, incident logging, and collaboration with IT colleagues. A complement of basic IT knowledge, strong communication, and a customer‑centric approach is expected for success in

Qualifications

• High school diploma or equivalent; an associate degree in IT or related field preferred.
• Experience in customer service or technical support is advantageous.
• Certifications such as CompTIA A+ or ITIL Foundation are a plus.
• Solid understanding of computer systems, networks and software applications; good communication skills.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.
• Log and track incidents and service requests in the IT service management system.
• Diagnose and resolve basic technical issues; escalate complex problems to senior team members.

Skills

Strong communication

Customer service orientation

Problem solving

Teamwork

Attention to detail

Education

High school diploma

Associate degree in IT or related field preferred

Certifications: CompTIA A+, ITIL Foundation

Tools

IT service management system

Job description

RSM Australia is seeking a tech‑savvy Associate Service Desk Analyst graduate to join the Perth Technology Consulting team. You will provide first‑level IT support to end‑users, troubleshoot hardware and software issues, and assist with service requests to maintain high customer satisfaction.

The role emphasizes learning, incident logging, and collaboration with IT colleagues. A complement of basic IT knowledge, strong communication, and a customer‑centric approach is expected for success in