Service Desk Engineer

SustainRecruit; North Sydney; Presencial; AUD 52.000 - 72.000; A tiempo parcial

Descripción de la vacante

SustainRecruit is seeking a Service Desk Engineer to support the Head of IT for 3 days a week at our North Sydney offices. This role is ideal for returning to work or for someone who can commit to a 3-day schedule in a busy MSP environment.

You will focus on troubleshooting, end-user support and maintaining smooth IT operations. As an IT Helpdesk Analyst/Service Desk Engineer, you’ll provide timely technical support, log incidents, and ensure high service levels while delivering excellent

Formación

• Experience in IT Helpdesk/Service Desk.
• Hands-on AD experience.
• Familiarity with ServiceNow is desirable.
• Strong MS 365 knowledge.
• Good Windows OS troubleshooting skills.
• Excellent communication and problem-solving abilities.

Responsabilidades

• Provide Level 1 and Level 2 IT support to end users.
• Troubleshoot Windows OS, software and hardware issues.
• Manage user accounts and password resets via AD.
• Log and resolve incidents using ServiceNow.
• Support MS 365 apps (Outlook, Teams, SharePoint).
• Escalate complex issues when needed.
• Maintain documentation and update helpdesk tickets.
• Deliver clear, customer-focused IT support.

Conocimientos

Active Directory

ServiceNow

Microsoft 365

Windows troubleshooting

Customer service

Problem solving

Herramientas

AD/Directory tools

Descripción del empleo

We are looking for a Service Desk Engineer to join a growing business based in North Sydney.

The brand has recently decided to move their MSP in house and are looking for someone to support the Head of IT for 3 days a week.

This is a great opportunity for someone looking to get back into the workforce or someone who can only commit to 3 days a week.

This is a customer-focused role for an IT professional who enjoys troubleshooting technical issues, supporting end users and ensuring the smooth operation of IT services.

About the Role

As an IT Helpdesk Analyst/Service Desk Engineer, you will be responsible for providing technical support to users, resolving hardware and software issues, and delivering a high standard of customer service. You will work within a busy environment, assisting with day-to-day technical queries and ensuring incidents are logged, managed and resolved efficiently.

Key Responsibilities

• Provide Level 1 and Level 2 IT support to end users.
• Troubleshoot Windows operating system, software and hardware issues.
• Manage user accounts, access permissions and password resets through Active Directory (AD).
• Log, track and resolve incidents and service requests using ServiceNow.
• Provide support across Microsoft 365 applications, including Outlook, Teams and SharePoint.
• Escalate complex technical issues where required.
• Maintain accurate documentation and update service desk tickets.
• Deliver excellent customer service and communicate technical solutions clearly to users.

We are looking for a Service Desk Engineer to join a growing business based in North Sydney.

The brand has recently decided to move their MSP in house and are looking for someone to support the Head of IT for 3 days a week.

This is a great opportunity for someone looking to get back into the workforce or someone who can only commit to 3 days a week.

This is a customer-focused role for an IT professional who enjoys troubleshooting technical issues, supporting end users and ensuring the smooth operation of IT services.

About the Role

As an IT Helpdesk Analyst/Service Desk Engineer, you will be responsible for providing technical support to users, resolving hardware and software issues, and delivering a high standard of customer service. You will work within a busy environment, assisting with day-to-day technical queries and ensuring incidents are logged, managed and resolved efficiently.

Key Responsibilities

• Provide Level 1 and Level 2 IT support to end users.
• Troubleshoot Windows operating system, software and hardware issues.
• Manage user accounts, access permissions and password resets through Active Directory (AD).
• Log, track and resolve incidents and service requests using ServiceNow.
• Provide support across Microsoft 365 applications, including Outlook, Teams and SharePoint.
• Escalate complex technical issues where required.
• Maintain accurate documentation and update service desk tickets.
• Deliver excellent customer service and communicate technical solutions clearly to users.

Skills and Experience

• Previous experience in an IT Helpdesk Analyst, Service Desk Analyst or IT Support role.
• Hands-on experience with Active Directory (AD).
• Experience using ServiceNow for incident and service request management (desirable)
• Strong knowledge of Microsoft 365 (M365) applications.
• Experience troubleshooting Windows operating systems.
• Strong communication and problem-solving skills (Essential)
• A customer-focused approach with the ability to manage competing priorities.
• Work with an established organisation in a supportive IT environment.
• Opportunity to apply your technical skills and contribute to day-to-day IT operations.

This role requires you to be onsite 3 days a week in North Sydney.