Service Desk Analyst - Previous MSP experience essential

Professional Search Group; Western Australia; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation package

Convenient location in Perth's Western

Job summary

Professional Search Group in Perth's Western suburbs is assisting a growing tech-enabled firm to hire a Level 1/2 Service Desk Officer to join their team.

You'll provide first-level IT support to end-users, troubleshoot issues, document requests, and collaborate with the IT team to resolve problems while ensuring SLAs are met. The role is on-site, Monday to Friday, 8:30 am to 5 pm, with a friendly, supportive environment.

Qualifications

• Customer-focused IT support experience and a passion for helping others.
• Basic knowledge of Microsoft 365 and Windows AD.
• Ability to meet SLAs and manage multiple tasks.
• Strong communication and documentation skills.
• Willingness to learn and grow into senior roles.

Responsibilities

• Provide first-level technical support to end-users.
• Troubleshoot and resolve IT-related queries and issues.
• Document and track support requests.
• Collaborate with the IT team to find solutions.

Skills

Customer focus

IT support experience

Communication skills

Documentation skills

Independent work

Time management

Tools

Microsoft 365

SharePoint

Exchange

Azure AD

Windows AD

Group Policy

Job description

Our client is a expanding tech-savvy firm nestled in the heart of Perth's Western suburbs and are on the hunt for a Level 1/2Service Desk Officer to join their team!

Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.

The Role:

As a Level 1/2 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.

Your responsibilities include:

• Providing first-level technical support to end-users.
• Troubleshooting and resolving IT-related queries and issues.
• Knowledge of Microsoft 365, SharePoint, Exchange, and Azure AD.
• Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
• Documenting and tracking support requests.
• Collaborating with the IT team to find solutions.

Your skills:

• A strong customer focus and a passion for helping others.
• Previous experience in a similar role.
• Basic knowledge of Microsoft 365 and Windows AD.
• Intermediate Level 1 ICT troubleshooting skills.
• Excellent communication and professional phone manners.
• The ability to prioritize tasks to meet SLAs.
• A desire to learn and grow into more senior roles.
• Strong documentation and independent work skills.
• Availability to work Monday - Friday, 8:30 am - 5 pm

What’s in it for you!

• Ongoing career development opportunities.
• A supportive and collaborative team environment.
• Competitive compensation package.
• Convenient location in Perth's Western suburbs.

Important note:

You must a a citizen or permanent resident to be considered for this role.