IT Service Desk Analyst – Level 1/2 (Perth Suburbs)

Professional Search Group (PSG); Western Australia; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Career development

Supportive team

Competitive pay

Location: Perth Western Suburbs

Job summary

Professional Search Group (PSG) is seeking a Level 1/2 Service Desk Officer in the Perth area to provide frontline IT support for end-users. You will troubleshoot, document, and resolve requests while maintaining strong customer service and SLA adherence.

The role offers a collaborative team culture, ongoing development, and a convenient Western Suburbs location. Ideal for those looking to grow into more senior IT roles.

Qualifications

• Experience in a similar role.
• Basic knowledge of Microsoft 365 and Windows AD.
• Strong customer focus and communication.
• Ability to prioritise tasks to meet SLAs.

Responsibilities

• Providing first-level technical support to end-users.
• Troubleshooting and resolving IT-related queries and issues.
• Knowledge of Microsoft 365, SharePoint, Exchange, and Azure AD.
• Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
• Documenting and tracking support requests.
• Collaborating with the IT team to find solutions.

Skills

Customer focus

IT support

Microsoft 365

SharePoint

Exchange

Azure AD

Windows AD

Group Policy

Troubleshooting

Documentation

Communication

SLAs

Teamwork

Job description

Professional Search Group (PSG) is seeking a Level 1/2 Service Desk Officer in the Perth area to provide frontline IT support for end-users. You will troubleshoot, document, and resolve requests while maintaining strong customer service and SLA adherence.

The role offers a collaborative team culture, ongoing development, and a convenient Western Suburbs location. Ideal for those looking to grow into more senior IT roles.