Service Desk Analyst

NRW; Perth; Vor Ort; AUD 60.000 - 78.000; Vollzeit

Benefits dieser Stelle

Free gym access

Competitive salary and career opportun

Loyalty bonus scheme

Employee referral bonus

Salary sacrifice and novated lease

Discounted private health insurance

Paid parental leave

Income protection and EAP

Employee discounts

30+ years in industry

Long-term employment opportunities

Culture-driven organisation

Zusammenfassung

NRW Holdings is seeking a motivated Service Desk Analyst to join the IT Support team at our Head Office in Perth CBD. You will be the first point of contact for IT support, resolving issues remotely via phone and email, and escalating as needed to second-line teams.

You will support internal clients with strong customer service, analytical thinking, and basic training on approved software, while contributing to knowledgebase documentation and ITSM tooling.

Qualifikationen

• Previous experience in a similar role.
• High level customer service skills.
• Experience in the resource sector is desirable.
• Excellent analytical and problem-solving skills.
• Understanding of computers, operating systems, networking and applications.
• Strong troubleshooting abilities.
• Demonstrated behaviours aligning with NRW values and safety standards.
• A can-do attitude and team commitment.

Aufgaben

• Liaising with employees regarding queries and troubleshooting IT issues within the business.
• Provide system and infrastructure support to functional areas.
• Offer basic informal training to users on approved software.
• Create and maintain internal knowledgebase and user documentation.
• Installation and configuration of software packages.
• Monitoring of systems and networks to ensure optimum performance.
• Set and controlling security levels and systems access.
• Maintaining asset management register and ITSM tools.
• Participate in the service desk on call roster.

Kenntnisse

Previous experience in a similar role

Excellent analytical skills

Problem-solving abilities

Strong customer service

Understanding of networks and OS

Can-do attitude

Jobbeschreibung

NRW Holdings are now seeking a highly motivated Service DeskAnalyst to join our IT Support team in our Head Office – Perth CBD.You will be the first point of contact for IT support and yourresponsibilities will include resolving technology issues remotelyvia the telephone and email, recording interactions within the ITSMtoolset as well as escalating any issues for resolution to secondlevel teams as required.

We are looking for someone with a desire to achieve andaccomplish the tasks given to them in an efficient and effectivemanner. Strong customer service skills are paramount in this roleas you are supporting our internal clients.

Key Responsibilities:

• Liaising with employees regarding queries andtroubleshooting IT issues within the business
• Provide system and infrastructure support to functionalareas
• Offer basic informal training to users on approvedsoftware
• Create and maintain internal knowledgebase and userdocumentation
• Installation and configuration of software packages
• Monitoring of systems and networks to ensure optimumperformance
• Set and controlling security levels and systems access
• Maintaining asset management register and InformationTechnology Service Management (ITSM) tools
• Participate in the service desk on call roster

What we are looking for:

• Previous experience in a similar role
• High level customer service skills
• Previous experience in a similar position within theresource sector is highly desirable
• Excellent analytical and problem-solving skills
• In depth understanding of computers, operations systems,networking and applications
• Strong troubleshooting abilities
• Demonstrated behaviours which align with NRW’s values andsafety standards
• A “can do” attitude and strong team commitment

What We Offer:

• Free gym access located in our Perth CBD building
• Competitive salary and career opportunities
• Loyalty Bonus Scheme – Get paid a bonus for continuing youremployment with NRW
• $3000 Employee Referral Bonus – with every successfulreferral
• Salary sacrifice and novated lease options
• Discounted private health insurance
• Paid parental leave
• Income protection insurance and Employee Assistant Program(EAP)
• Enjoy employee discounts with exclusive deals forgroceries, entertainment, fuel vouchers, incredible savings ontech products and so much more - there are over 450 retailersoffering amazing deals through our benefits
• Work with an experienced civil & mining contractor withover 30 years in the business
• Long term employment opportunities
• A culture driven organisation, be a part of a greatcrew

About NRW Holdings

NRW Holdings is proud to be one of the leading civil and miningcontractors in the Australian resources and infrastructure sectors.Our ongoing success is a direct consequence of the commitment wemake to our clients, people, and the communities in which weoperate.

With over 30 years’ experience as a civil and mining contractor,we have become a partner of choice for many of Australia’s leadingresource companies nationwide. Our positive safety culture hasresulted in a leading safety record and strong ties with localcommunities have been established through training programmes,employment, subcontracting and partnering opportunities.

Be part of something bigger. If you’re looking for a rewardingcareer and not just another job; we want to hear from you.

NRW is an Equal Opportunity Employer, and we stronglysupport diversity in our workforce. Applicants from a wide sectorof the community, including women and Indigenous cultures, areencouraged to apply.