Service Desk Analyst

Professional Search Group; Wanneroo; On-site; AUD 55,000 - 75,000; Full time

Job summary

Professional Search Group, on behalf of a stable manufacturing business in Perth's Northern suburbs, invites applications for a Service Desk Analyst to join their IT team.

You will deliver Level 1/2 support, imaging and deployment, MDM, AD administration and practical troubleshooting across devices and systems. Immediate start and clear career growth in a supportive, hands-on environment.

Qualifications

• Hands-on Level 1/2 Service Desk support experience.
• Experience imaging and deploying devices.
• Familiarity with MDM, AD, Windows/M365.
• Basic networking knowledge.

Responsibilities

• Provide Level 1/2 Service Desk support.
• Image and deploy devices.
• Manage Mobile Device Management (MDM).
• Administer Active Directory user accounts.
• Troubleshoot IT issues and requests.

Skills

PC imaging

MDM

Active Directory

Level 1 Service Desk

Windows

M365

Networking basics

Job description

Looking to kick-start or grow your IT support career with a stable, well-established organisation? Our client, a manufacturing business based in Perth's Northern suburbs, has an immediate opportunity for a Service Desk Analyst to join their IT team.

This is a hands-on, varied role suited to someone who enjoys the full spectrum of level 1/2 support — from device deployment through to day-to-day user support.

About the Role

You’ll provide Level 1/2 Service Desk support to the business, with responsibilities spanning device imaging and deployment, mobile device management, and Active Directory user account administration, alongside general troubleshooting and support requests.

Essential Skills & Experience

• PC imaging and device deployment
• Mobile Device Management (MDM)
• Active Directory – setting up and managing user accounts
• Level 1 Service Desk support experience
• Working knowledge of Windows and M365
• Basic understanding of networking concepts

Why Apply?

• Immediate start available
• Join a stable, established manufacturing business in Perth's North
• Broaden your technical exposure across devices, systems, and infrastructure
• Supportive team environment with room to grow your IT career

Please Note:

Candidates must be an Australian Permanent Resident or Citizen to be considered for this role.