Service Desk Analyst | Hybrid, NV1 Clearance & Growth

Centorrino Technologies Pty Ltd.; Dubbo; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Training and development

IT equipment options

Team events

Job summary

Centorrino Technologies Pty Ltd. in Australia is seeking a Service Desk Analyst to join the Service Continuity Team. The role supports customers with prompt, professional assistance and works within a hybrid setup.

You will log, prioritise and manage tickets in ConnectWise, collaborate with internal teams, and own issues through to resolution with a focus on doing things right the first time. NV1 security clearance is required; we offer training, team support, and flexible IT equipment options.

Qualifications

• NV1 Security Clearance is required.
• Basic IT skills required; ITIL knowledge or certifications are a bonus.
• Strong customer service orientation and clear communication.
• Willingness to learn and grow in a supportive team.

Responsibilities

• Answer inbound calls with prompt, friendly support.
• Troubleshoot issues independently or with internal teams.
• Provide clear, timely updates to customers.
• Log and manage tickets in ConnectWise to resolution.
• Collaborate in a supportive team focused on doing things right.

Skills

Customer service

Communication

Team player

Accountability

Problem solving

Willingness to learn

Tools

ConnectWise

ITIL

Job description

Centorrino Technologies Pty Ltd. in Australia is seeking a Service Desk Analyst to join the Service Continuity Team. The role supports customers with prompt, professional assistance and works within a hybrid setup.

You will log, prioritise and manage tickets in ConnectWise, collaborate with internal teams, and own issues through to resolution with a focus on doing things right the first time. NV1 security clearance is required; we offer training, team support, and flexible IT equipment options.