Service Desk Analyst - Nv1

Centorrino Technologies Pty Ltd.; Dubbo; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Training and development

IT equipment options

Team events

Job summary

Centorrino Technologies Pty Ltd. in Australia is seeking a Service Desk Analyst to join the Service Continuity Team. The role supports customers with prompt, professional assistance and works within a hybrid setup.

You will log, prioritise and manage tickets in ConnectWise, collaborate with internal teams, and own issues through to resolution with a focus on doing things right the first time. NV1 security clearance is required; we offer training, team support, and flexible IT equipment options.

Qualifications

• NV1 Security Clearance is required.
• Basic IT skills required; ITIL knowledge or certifications are a bonus.
• Strong customer service orientation and clear communication.
• Willingness to learn and grow in a supportive team.

Responsibilities

• Answer inbound calls with prompt, friendly support.
• Troubleshoot issues independently or with internal teams.
• Provide clear, timely updates to customers.
• Log and manage tickets in ConnectWise to resolution.
• Collaborate in a supportive team focused on doing things right.

Skills

Customer service

Communication

Team player

Accountability

Problem solving

Willingness to learn

Tools

ConnectWise

ITIL

Job description

Job Description

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Service Continuity Team in Australia.

The hours for this role will be 10:30-7 AEDT.

NV1 Security Clearance is required for this role.

What You’ll Do

• Answer inbound calls and deliver prompt, friendly, and professional support.
• Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
• Keep customers informed with clear, confident, and timely updates.
• Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
• Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.

What You’ll Bring

• A mature, “own it” mindset with strong follow-through.
• A team-first approach and a high level of accountability.
• Clear communication skills and a practical, solutions-focused mindset.
• A genuine passion for customer service and helping people.
• A willingness to learn, grow, and build your skills — we’ll support you every step of the way.
• Basic IT skills are preferred, with ITIL knowledge or IT certifications considered a bonus, not a requirement.
• NV1 Security Clearance

Benefits

Why You’ll Love Working Here:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.