Service Desk Analyst - NV1

Centorrino Technologies; Australia; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work

Training & development

Discounts

IT equipment

Team events

Job summary

Centorrino Technologies in Australia is seeking a Service Desk Analyst to join our Service Continuity Team. You will handle inbound calls, troubleshoot issues, and provide clear, timely updates to customers to ensure satisfaction.

You will log and manage tickets in ConnectWise, collaborate with internal teams, and help maintain a culture of accountability and first-time-right resolutions. NV1 security clearance is required along with a proactive, growth-oriented mindset.

Qualifications

• NV1 Security Clearance is required.
• Strong customer service mindset and communication skills.
• Experience logging and managing tickets in ConnectWise.

Responsibilities

• Answer inbound calls and deliver prompt, friendly, and professional support.
• Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
• Keep customers informed with clear, confident, and timely updates.
• Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
• Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.

Skills

Customer service

Communication

Ticketing systems

Team collaboration

NV1 Security Clearance

Tools

ConnectWise

Job description

At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Service Continuity Team in Australia.

Hours

10:30-7 AEDT.

Requirements

NV1 Security Clearance is required for this role.

What You’ll Do

• Answer inbound calls and deliver prompt, friendly, and professional support
• Troubleshoot issues independently or collaborate with internal teams to drive resolutions
• Keep customers informed with clear, confident, and timely updates
• Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution
• Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time

What You’ll Bring

• A mature, "own it" mindset with strong follow-through
• A team-first approach and a high level of accountability
• Clear communication skills and a practical, solutions-focused mindset
• A genuine passion for customer service and helping people
• A willingness to learn, grow, and build your skills — we’ll support you every step of the way
• Basic IT skills are preferred, with ITIL knowledge or IT certifications considered a bonus, not a requirement
• NV1 Security Clearance

Benefits

Why You’ll Love Working Here:

Our company is more than just a workplace, it’s a hub of inspiration and creativity where employees love to work! Here’s why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.