Service Desk Analyst — Hybrid IT Support & Customer Care

Centorrino Technologies Pty Ltd.; Western Australia; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Extensive training and development

Discounts and benefits

Cost-price IT equipment access

Fun team events

Job summary

Centorrino Technologies Pty Ltd. seeks a Service Desk Analyst for the Service Continuity Team in Western Australia. NV1 security clearance is required. You will deliver prompt, professional support by phone and ticketing, and collaborate with internal teams to resolve issues.

Ideal candidates have basic IT skills and ITIL knowledge; we provide extensive training and a supportive team culture. Hybrid working arrangements and company benefits are offered.

Qualifications

• NV1 security clearance required.
• Basic IT skills preferred; ITIL knowledge or certifications bonus.

Responsibilities

• Answer inbound calls with prompt, friendly support.
• Troubleshoot issues independently or with internal teams to drive resolutions.
• Provide clear, timely updates to customers.
• Log, prioritise and manage tickets in ConnectWise.
• Collaborate in a team that values accountability and quality.

Skills

NV1 Security Clearance

Basic IT skills

ITIL knowledge

Communication skills

Education

Tools

ConnectWise

Job description

Centorrino Technologies Pty Ltd. seeks a Service Desk Analyst for the Service Continuity Team in Western Australia. NV1 security clearance is required. You will deliver prompt, professional support by phone and ticketing, and collaborate with internal teams to resolve issues.

Ideal candidates have basic IT skills and ITIL knowledge; we provide extensive training and a supportive team culture. Hybrid working arrangements and company benefits are offered.