Service Desk Analyst - NV1

Centorrino Technologies; Perth; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Tech discounts

Equipment provided

Team events

Job summary

CentorrinoTechnologies (CT) is seeking a Service Desk Analyst to join our Service Continuity Team in Western Australia. We’re a community that values collaboration, accountability, and delivering high-quality customer support.

You’ll handle inbound calls, troubleshoot with internal teams, and log tickets in ConnectWise, taking ownership through to resolution. NV1 Security Clearance is required for this role. Hybrid working is offered with team anchor days to support collaboration.

Qualifications

• Strong customer service and communication skills.
• NV1 security clearance is required.
• Willingness to learn and grow; IT basics preferred.
• ITIL knowledge or IT certifications are a bonus, not required.

Responsibilities

• Answer inbound calls with prompt, friendly support.
• Troubleshoot issues independently or with internal teams.
• Provide timely updates to customers.
• Log and manage tickets in ConnectWise from first contact to resolution.
• Collaborate in a supportive team focused on quality outcomes.

Skills

Customer service

Clear communication

Accountability

Team player

Growth mindset

Tools

ConnectWise

Job description

AtCentorrinoTechnologies (CT),we’remore than just tech—we’rea community that goes beyond expectations. We’vebeen recognised as a Great Place to Work in2025 and Top 5 Inspiring Workplaces for 2026, with an outstandingeNPSscore of 68. Andwe’renot stopping there.We'reon a mission to redefine the customer experience, and we needa passionateService Desk Analystto join our Service Continuity Teamin Western Australia.

NV1 Security Clearance is required for this role.

WhatYou’llDo

• Answer inbound calls and deliver prompt, friendly, and professional support.
• Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
• Keep customers informed with clear, confident, and timely updates.
• Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
• Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.

WhatYou’llBring

• A mature, “own it” mindset with strong follow-through.
• A team-first approach and a high level of accountability.
• Clear communication skills and a practical, solutions-focused mindset.
• A genuine passion for customer service and helping people.
• A willingness to learn, grow, and build your skills — we’ll support you every step of the way.
• Basic IT skills are preferred,with ITIL knowledge or IT certifications considered a bonus, not a requirement.
• NV1 Security Clearance

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working(for majority ofourroles)with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A validVulnerable People / Working with Children Check (WWCC) and Police Check are required.