Service Desk Analyst (NV1 Clearance) - Customer-Centric Support

Centorrino Technologies; Australia; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work

Training & development

Discounts

IT equipment

Team events

Job summary

Centorrino Technologies in Australia is seeking a Service Desk Analyst to join our Service Continuity Team. You will handle inbound calls, troubleshoot issues, and provide clear, timely updates to customers to ensure satisfaction.

You will log and manage tickets in ConnectWise, collaborate with internal teams, and help maintain a culture of accountability and first-time-right resolutions. NV1 security clearance is required along with a proactive, growth-oriented mindset.

Qualifications

• NV1 Security Clearance is required.
• Strong customer service mindset and communication skills.
• Experience logging and managing tickets in ConnectWise.

Responsibilities

• Answer inbound calls and deliver prompt, friendly, and professional support.
• Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
• Keep customers informed with clear, confident, and timely updates.
• Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
• Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.

Skills

Customer service

Communication

Ticketing systems

Team collaboration

NV1 Security Clearance

Tools

ConnectWise

Job description

Centorrino Technologies in Australia is seeking a Service Desk Analyst to join our Service Continuity Team. You will handle inbound calls, troubleshoot issues, and provide clear, timely updates to customers to ensure satisfaction.

You will log and manage tickets in ConnectWise, collaborate with internal teams, and help maintain a culture of accountability and first-time-right resolutions. NV1 security clearance is required along with a proactive, growth-oriented mindset.