Service Desk Analyst - Nv1

Centorrino Technologies Pty Ltd.; Hobart; Hybride; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Training & development

Employee discounts

Equipment allowance

Team events

Résumé du poste

Centorrino Technologies Pty Ltd. is seeking a Service Desk Analyst to join our Service Continuity Team in Australia. You will answer inbound calls, troubleshoot issues, and provide prompt, professional support during standard Australian business hours (10:30-7 AEDT).

This role requires NV1 security clearance and a customer-first mindset. We value teamwork, clear communication, and a willingness to learn, with hybrid working and substantial training opportunities.

Qualifications

• Strong communication and customer service mindset.
• Ability to log, prioritise, and manage tickets in ConnectWise.
• NV1 Security Clearance is required.
• ITIL knowledge or IT certifications are a bonus, not required.

Responsabilités

• Answer inbound calls and deliver prompt, friendly, and professional support.
• Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
• Keep customers informed with clear, confident, and timely updates.
• Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
• Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.

Connaissances

Communication skills

Customer service oriented

Team player

Problem solving

Willing to learn

Basic IT skills

ITIL knowledge

NV1 clearance

Outils

ConnectWise

Description du poste

Job Description

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Service Continuity Team in Australia.

The hours for this role will be 10:30-7 AEDT.

NV1 Security Clearance is required for this role.

What You’ll Do

• Answer inbound calls and deliver prompt, friendly, and professional support.
• Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
• Keep customers informed with clear, confident, and timely updates.
• Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
• Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.

What You’ll Bring

• A mature, “own it” mindset with strong follow-through.
• A team-first approach and a high level of accountability.
• Clear communication skills and a practical, solutions-focused mindset.
• A genuine passion for customer service and helping people.
• A willingness to learn, grow, and build your skills — we’ll support you every step of the way.
• Basic IT skills are preferred, with ITIL knowledge or IT certifications considered a bonus, not a requirement.
• NV1 Security Clearance

Benefits

Why You’ll Love Working Here:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.