Hybrid Service Desk Analyst - Growth, Training, NV1 Clearance

Centorrino Technologies Pty Ltd.; Hobart; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Employee discounts

Equipment allowance

Team events

Job summary

Centorrino Technologies Pty Ltd. is seeking a Service Desk Analyst to join our Service Continuity Team in Australia. You will answer inbound calls, troubleshoot issues, and provide prompt, professional support during standard Australian business hours (10:30-7 AEDT).

This role requires NV1 security clearance and a customer-first mindset. We value teamwork, clear communication, and a willingness to learn, with hybrid working and substantial training opportunities.

Qualifications

• Strong communication and customer service mindset.
• Ability to log, prioritise, and manage tickets in ConnectWise.
• NV1 Security Clearance is required.
• ITIL knowledge or IT certifications are a bonus, not required.

Responsibilities

• Answer inbound calls and deliver prompt, friendly, and professional support.
• Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
• Keep customers informed with clear, confident, and timely updates.
• Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
• Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.

Skills

Communication skills

Customer service oriented

Team player

Problem solving

Willing to learn

Basic IT skills

ITIL knowledge

NV1 clearance

Tools

ConnectWise

Job description

Centorrino Technologies Pty Ltd. is seeking a Service Desk Analyst to join our Service Continuity Team in Australia. You will answer inbound calls, troubleshoot issues, and provide prompt, professional support during standard Australian business hours (10:30-7 AEDT).

This role requires NV1 security clearance and a customer-first mindset. We value teamwork, clear communication, and a willingness to learn, with hybrid working and substantial training opportunities.