Service Coordinator - Client Care & Support Specialist (Flexible Hours)

Care Connect Group; Geehi; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging benefits

5 weeks annual leave

Flexible working environment

Caring and supportive team culture

Ongoing training and development

Employee Assistance Program

Job summary

Care Connect Group is seeking a Service Coordinator for a full-time, maximum-term role to October 2027. You will provide high-quality administrative support and coordinate between clients, service providers, and internal teams to ensure timely, professional service.

You’ll be the first point of contact for clients, promote the Care Connect proposition, build strong client relationships, and collaborate with care managers to achieve optimal outcomes.

Qualifications

• Experience in customer service, administration, or coordination.
• Experience in high-volume inbound contact roles is advantageous.
• Strong communication, organisation and time management skills.

Responsibilities

• Be the first point of contact for clients, helping them access services and navigate care options.
• Promote the Care Connect proposition by coordinating effectively between clients, client advisors, and service providers.
• Provide outstanding customer service, ensuring every interaction is handled with care and professionalism.
• Build strong client relationships, tailoring solutions to meet individual needs.
• Collaborate with care managers and service providers to achieve the best possible outcomes.

Skills

Customer service experience

Administration/Coordination

Communication skills

MS Office

CHSP/health services background

Education

Customer Service / Business Administration qualification

Tools

Microsoft Office Suite

Job description

Care Connect Group is seeking a Service Coordinator for a full-time, maximum-term role to October 2027. You will provide high-quality administrative support and coordinate between clients, service providers, and internal teams to ensure timely, professional service.

You’ll be the first point of contact for clients, promote the Care Connect proposition, build strong client relationships, and collaborate with care managers to achieve optimal outcomes.