Care Operations & Scheduling Coordinator

Client Centred Home Care; Gold Coast City; On-site; AUD 60,000 - 76,000; Full time

Job summary

Client Centred Home Care is hiring two full-time Care Coordinators on the Gold Coast to keep client schedules aligned with approved supports and to act as the main scheduling contact for the care team. You will work closely with the Complex Health Manager and support workers to deliver consistent, well-coordinated care.

.Role focuses on rostering, client communication, and administrative support; clinical decision-making remains with CHM.

Qualifications

• Certificate III or IV in Community Services, or related field (or equivalent experience)
• Experience in scheduling, rostering, coordination, or administrative support
• Strong organisational, time management and prioritisation skills for multiple client schedules
• Excellent communication and interpersonal skills with clients, families and support workers
• Sound judgement on escalation vs. independent resolution
• High attention to detail and accuracy in record-keeping and rostering
• Proficiency in Microsoft Office 365 and rostering/scheduling systems, or able to pick up quickly
• Collaborative approach and ability to work under direction within a team environment
• Experience in Disability, Aged Care or Community Services is highly regarded
• Blue Card and NDIS Worker Screening Clearance (or willingness to obtain), and a current Australian Driver's Licence are must-haves for this role

Responsibilities

• Coordinate and maintain client rosters ensuring schedules reflect approved supports
• Be the day-to-day contact for scheduling and service delivery queries
• Check in with clients regularly to ensure services are running smoothly
• Escalate rostering gaps or changes to the Complex Health Manager as needed
• Provide administrative support to the CHM and assist with recruitment admin like scheduling interviews

Skills

Scheduling

Rostering

Coordination

Administrative support

Communication

Microsoft Office 365

Education

Certificate III in Community Services

Tools

Rostering systems

Scheduling software

Job description

Client Centred Home Care is hiring two full-time Care Coordinators on the Gold Coast to keep client schedules aligned with approved supports and to act as the main scheduling contact for the care team. You will work closely with the Complex Health Manager and support workers to deliver consistent, well-coordinated care.

.Role focuses on rostering, client communication, and administrative support; clinical decision-making remains with CHM.