Aged Care Service Coordinator — Flexible Hours & Leave

Care Connect; Geehi; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

5 weeks annual leave

Flexible working

Employee Assistance Program

Discounted health insurance

Wellbeing products

Job summary

Care Connect is seeking a Service Coordinator for its Support at Home team in Australia. You will provide essential administrative support, resolve client requests, and work closely with clients, service providers, and internal teams to ensure timely and professional service.

The role focuses on delivering exceptional client experiences, building strong relationships, and thriving in a fast-paced environment while aligning with CARE values.

Qualifications

• Experience in customer service, administration, or coordination.
• Experience in a high-volume inbound phone environment is advantageous.
• Strong communication, organisation and time management skills.
• Background in CHSP/health or community services advantageous.

Responsibilities

• Be the first point of contact for clients and help them access services.
• Coordinate between clients, client advisors, and service providers.
• Provide high-quality administrative support and resolve client requests within service levels.
• Collaborate with care managers and service providers to achieve positive outcomes.

Skills

Customer service

Administration

Coordination

Inbound calls

MS Office

Communication

Education

Customer Service training

Business Administration

Job description

Care Connect is seeking a Service Coordinator for its Support at Home team in Australia. You will provide essential administrative support, resolve client requests, and work closely with clients, service providers, and internal teams to ensure timely and professional service.

The role focuses on delivering exceptional client experiences, building strong relationships, and thriving in a fast-paced environment while aligning with CARE values.