Care & Service Operations Coordinator

My Guardian; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Onsite gym

Competitive salary package

Career growth opportunities

Friday drinks

Snacks and refreshments

Job summary

My Guardian is seeking a motivated individual to join our Sydney Olympic Park Head Office as a full-time care coordination and admin support role. You will build relationships with clients and families, coordinate rostering, triage calls, and assist with NDIS and aged care program coordination.

We value empathy, organisation, and the ability to work independently. The role offers a supportive team, office resources, and opportunities to grow within our growing aged and disability care services.

Qualifications

• Able to work in a fast-paced environment.
• Excellent communication and listening skills.
• Compassionate, patient, and caring nature.
• High level of organisational skills.
• Ability to work independently.
• Competent using Google Docs and able to learn business systems quickly.
• Sound computer skills in Office and Excel (or similar).

Responsibilities

• Build strong relationships with clients and families, delivering a high-quality, customer-focused support experience.
• Coordinate staff rostering and scheduling in full adherence to the SCHADS Award to ensure all shifts are effectively covered and services run smoothly.
• Triages and action a high volume of inbound calls and emails efficiently, serving as a primary point of contact for operational inquiries.
• Assist with NDIS and aged care program coordination, including service delivery, budget reviews, and compliance.
• Coordinate client-related services and resources, including maintenance, clinical products, and other support needs.
• Contribute to smooth office operations, including stakeholder communication, record management, and general administration.

Skills

Communication skills

Empathy

Organisational skills

Independent worker

Fast-paced environment experience

Tools

Google Docs

Microsoft Office

Excel

Job description

My Guardian is seeking a motivated individual to join our Sydney Olympic Park Head Office as a full-time care coordination and admin support role. You will build relationships with clients and families, coordinate rostering, triage calls, and assist with NDIS and aged care program coordination.

We value empathy, organisation, and the ability to work independently. The role offers a supportive team, office resources, and opportunities to grow within our growing aged and disability care services.