Care Coordinator

Community Services #1; Canberra; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Paid shutdown leave

Employee Assistance Program

Professional development

Free flu vaccinations

Free parking

Supportive workplace culture

Job summary

Community Services #1 is seeking two Care Coordinators to join the team and facilitate service delivery across CATS, Out of Hospital Care, and Aged Care programs.

Responsibilities include intake, assessments, planning, monitoring progress, and ensuring continuity of care with partners and families. A Certificate IV/Diploma in a related field is required with relevant experience.

Qualifications

• Certificate IV/Diploma qualification and demonstrated relevant experience in community services.
• Experience in care coordination, including assessments and planning.
• Experience delivering telephone and face-to-face assessments and referrals.

Responsibilities

• Conduct client intake, assessments, and support planning.
• Coordinate access to CATS, Out of Hospital Care, Aged Care and other services.
• Monitor client progress and adjust support plans as needed.
• Maintain documentation and compliance with service requirements.

Skills

Care coordination

Assessments & referrals

Client liaison

Education

Certificate IV/Diploma qualification in Community Services, Disability Support, Aged Care, Social Work, Health Services or a related field

Job description

Care Coordinator – Full Time Ongoing

Community Services #1 is seeking two experienced and passionate Care Coordinators to join our team. As a Care Coordinator, you will facilitate quality service delivery across our Community Assistance and Temporary Supports (CATS) Program, Out of Hospital Care, and Aged Care services.

About the role:

• Conduct client intake, assessments, and support planning to identify individual needs, goals, and appropriate service pathways.
• Coordinate and facilitate access to Community Assistance and Temporary Supports (CATS), Out of Hospital Care, Aged Care, and other relevant community services.
• Monitor client progress, review support plans, and provide ongoing care coordination to ensure positive outcomes and continuity of care.
• Build and maintain effective relationships with clients, families, carers, health professionals, and community partners while ensuring accurate documentation and compliance with service requirements.

For a copy of the position description, please visit our website: communityservices1.org/careers/

About you:

• Certificate IV/Diploma qualification in Community Services, Disability Support, Aged Care, Social Work, Health Services or a related field, with demonstrated relevant experience
• Demonstrated experience in care coordination, including assessment, planning, monitoring, adjusting support plans, and managing participant transitions or exits.
• Experience delivering high‑quality telephone and face-to-face assessments, referrals, and service navigation for individuals with diverse needs.

What we offer

This is a full-time, ongoing role working 76 hours per fortnight. Remuneration is aligned with the SCHADS Award Level 4, plus superannuation and salary packaging benefits.

You will also have access to paid shutdown leave, an Employee Assistance Program, professional development opportunities, free flu vaccinations, free parking and a supportive workplace culture committed to continuous improvement and community impact.

Requirements

Current driver’s licence and ability to obtain/maintain required pre-employment checks and certifications (including National Police Check, Working with Vulnerable Card and First Aid), plus mandatory training as required.

About us:

Community Services #1 is a not-for-profit supporting people and families across the ACT and surrounding NSW. We deliver practical, person-centred services that strengthen community wellbeing and belonging.

Diversity & Inclusion:

We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and LGBTQIA+ individuals. Workplace adjustments are available.

Need more info?

Contact People & Culture on 6126 4717 or email [e-mail].