Care Coordination Specialist — Community Health & Admin

Australian Unity Limited; Taree; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Community, Wellbeing and DeepListening

Flexible hybrid working arrangement

Career development and LinkedIn Learn.

Employee discounts across insurance,‑,

Fitness Passport with gym access

Novated vehicle leasing options

14 weeks paid parental leave

Job summary

Australian Unity Limited is looking for a Care Partner Support Officer to work with Care Partners, Clinical Care Partners and operations teams to deliver customer enquiries, requests, services and administrative activities with a customer-first approach. This is a full-time, office-based role located in NSW.

You will coordinate workflow, handle first-line contact during peak demand, and maintain accurate records across multiple systems while supporting care plan reviews and funding utilisation

Qualifications

• Experience in administration, customer service, healthcare, aged care or community services.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Experience supporting customers and resolving enquiries with empathy and professionalism.
• Excellent verbal and written communication skills.
• High attention to detail and commitment to maintaining accurate records.
• Strong technology skills, including Microsoft Office and customer management systems.
• Ability to collaborate effectively across multiple teams and stakeholders.
• Problem-solving skills and a proactive approach to identifying and coordinating solutions.
• Knowledge of aged care funding programs is advantageous.

Responsibilities

• Assist Care Partners with workflow coordination, customer reviews and service mobilisation to ensure customers receive timely access to supports and services.
• Support first-line operational customer contact and queue management during peak demand.
• Monitor workflow queues, referrals and customer requests to ensure timely action.
• Coordinate follow-up activities with families, providers, suppliers and internal stakeholders.
• Maintain accurate customer records and documentation across multiple systems.
• Support reassessments, care plan reviews and funding utilisation activities.
• Identify and elevate customer concerns, service risks and safeguarding matters appropriately.
• Contribute to audits, compliance activities, quality initiatives and continuous improvement projects.
• Support continuity of neighbourhood operations during peak periods, leave or workforce changes.
• Build positive working relationships across multidisciplinary teams to achieve great customer outcomes.

Skills

Administration experience

Customer service

Healthcare knowledge

Aged care knowledge

Organisational skills

Communication skills

Attention to detail

Technology skills

Cross-team collaboration

Problem-solving

Tools

Microsoft Office

CRM systems

Job description

Australian Unity Limited is looking for a Care Partner Support Officer to work with Care Partners, Clinical Care Partners and operations teams to deliver customer enquiries, requests, services and administrative activities with a customer-first approach. This is a full-time, office-based role located in NSW.

You will coordinate workflow, handle first-line contact during peak demand, and maintain accurate records across multiple systems while supporting care plan reviews and funding utilisation