Service Coordinator - Aged Care

Care Connect; Geehi; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

5 weeks annual leave

Flexible working

Employee Assistance Program

Discounted health insurance

Wellbeing products

Job summary

Care Connect is seeking a Service Coordinator for its Support at Home team in Australia. You will provide essential administrative support, resolve client requests, and work closely with clients, service providers, and internal teams to ensure timely and professional service.

The role focuses on delivering exceptional client experiences, building strong relationships, and thriving in a fast-paced environment while aligning with CARE values.

Qualifications

• Experience in customer service, administration, or coordination.
• Experience in a high-volume inbound phone environment is advantageous.
• Strong communication, organisation and time management skills.
• Background in CHSP/health or community services advantageous.

Responsibilities

• Be the first point of contact for clients and help them access services.
• Coordinate between clients, client advisors, and service providers.
• Provide high-quality administrative support and resolve client requests within service levels.
• Collaborate with care managers and service providers to achieve positive outcomes.

Skills

Customer service

Administration

Coordination

Inbound calls

MS Office

Communication

Education

Customer Service training

Business Administration

Job description

Full-Time | Maximum-Term Contract to October 2027

We’re offering a full-time, maximum-term role for an experienced and enthusiastic professional who is dedicated to providing exceptional support to clients.

About us

An industry-leading and dynamic support provider, Care Connect is proudly a not-for-profit organisation. We understand how important it is to remain independent at home. Our collaborative, authentic and talented team enhances people’s quality of life each and every day.You can be part of it.

As the aged care landscape evolves, we remain steadfast in our mission to support our clients with compassion, quality care, and proactive leadership.

About the role

As a Service Coordinator in our Support at Home team, you will provide high-quality administrative support and resolve client requests within agreed service levels. You’ll work closely with clients, service providers, and internal teams to ensure timely, effective, and professional service.

In this role, you will:

• Be the first point of contact for clients, helping them access services and navigate care options.
• Promote the Care Connect proposition by coordinating effectively between clients, client advisors, and service providers.
• Provide outstanding customer service, ensuring every interaction is handled with care and professionalism.
• Build strong client relationships, tailoring solutions to meet individual needs.
• Collaborate with care managers and service providers to achieve the best possible outcomes.

About you

You'll be a positive, enthusiastic and motivated professional with excellent communication skills and a genuine commitment to delivering outstanding client experiences. Highly organised and proactive, you thrive in a fast-paced environment, can confidently manage competing priorities and remain calm under pressure. As a collaborative team player, you're solutions-focused, client-centred and enjoy building strong relationships while consistently meeting deadlines and achieving results.

To succeed, you’ll bring:

• Experience in customer service, administration, or coordination.
• Previous work in a high-volume inbound phone environment, with the ability to meet deadlines and problem-solve under pressure is advantageous but not essential
• Strong communication, organisation, and time management skills.
• Proficiency with Microsoft Office, and comfort learning new systems.
• A background in CHSP, health, or community services (advantageous but not essential).

Above all, you’re passionate about helping clients maintain independence and live well at home. You share our values of Collaboration, Courage, Authenticity, Respect and Excellence (CARE).

• A qualification or formal training in Customer Service, Business Administration or equivalent; OR
• At least 3 years’ experience in a high-volume inbound contact role (or related field) with a proven track record of exceeding client expectations.

Requirements:

Full Australian working rights, current Police Check and Working With Children Check (we will arrange police checks for successful candidates).

What’s in it for you?

At Care Connect, we value and support our people. You’ll enjoy:

• Salary packaging benefits to increase your take-home pay
• 5 weeks annual leave + ADO option
• Flexible working environment that supports work/life balance, including WF
• A caring and supportive team culture
• Ongoing training and development to support your career progression
• Access to an Employee Assistance Program, discounted health insurance, and wellbeing products

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive Equal Opportunity employer. We encourage applications from all members of the community including First Nations peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ people, mature-aged workers and people living with disability.