Service Coordinator & Customer Experience

Beare Group Pty Ltd; City of Brisbane; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Annual bonus based on performance

No weekends

Work directly with the owner

Modern systems and processes

Job summary

Beare Group Pty Ltd is seeking a Service Coordinator & Customer Experience professional to join our Virginia depot on Brisbane's northside. You’ll be the first voice for homeowners, builders and commercial clients, coordinating scheduling, quotes and job updates across SIMPRO and other tools.

You’ll work directly with the Director and Office Manager, improving processes, and ensuring a smooth daily operation. 3+ years in a similar role, strong English, and MS 365 skills are essential.

Qualifications

• 3+ years in a scheduling, service coordination or customer-facing role in trades, construction or field services.
• Experience with SIMPRO, ServiceM8, or AroFlo; SIMPRO is a big plus.
• Proficient in Microsoft 365 and strong written English.
• Bonus: experience in electrical, solar, HVAC or building services.

Responsibilities

• Own the phones. Warm, clear and confident, every call.
• Qualify enquiries, book jobs and schedule technicians so the day runs tight.
• Follow up quotes. Ring, chase, close the loop. Nothing sits waiting.
• Handle day-to-day customer questions and know when to elevate.
• Run leads, quotes, bookings and job updates through SIMPRO.
• Support the Director and Office Manager with daily operations.
• Look at how we do things, spot what's slow or clunky, and fix it.

Skills

Scheduling

Service Coordination

Customer-facing

SIMPRO

ServiceM8

AroFlo

Microsoft 365

Written English

Electrical/Solar

Tools

SIMPRO

ServiceM8

AroFlo

Job description

Service Coordinator & Customer Experience

Watch the video first. That's Jack, our MD. If what he's saying sounds like you, keep reading.

Based at our Virginia depot on Brisbane's northside. We're after someone local. If you're within an easy drive of Virginia, this one's for you.

The role

You're the first voice our customers hear and the person who keeps the whole day moving. Homeowners, builders, body corporates and commercial clients call us about electrical, air-conditioning, solar, batteries and EV charging, and you make them feel like they've rung the right place. Then you book it, schedule it and follow it through.

This isn't a reception job. You'll run the front end of the business in SIMPRO, keep customers, technicians and the office on the same page, and work directly with the Director and Office Manager on whatever needs doing that day.

What you'll do

• Own the phones. Warm, clear and confident, every call

• Qualify enquiries, book jobs and schedule technicians so the day runs tight

• Follow up quotes. Ring, chase, close the loop. Nothing sits waiting

• Handle day-to-day customer questions and know when to elevate

• Run leads, quotes, bookings and job updates through SIMPRO

• Support the Director and Office Manager with daily operations

• Look at how we do things, spot what's slow or clunky, and fix it

Who we're after

• A natural on the phone. You enjoy talking to people and you can steer a conversation

• Not afraid of the follow-up call. You see it as helping the customer get a decision made

• Someone who thinks ahead and sees the next step before anyone asks

• You get why systems and process matter. You follow them, then you improve them

• You take initiative and go the extra mile when it counts. If it's broken, you fix it. If it's missing, you build it

• Organised, accurate, and comfortable juggling ten things at once

• You want responsibility and a career, not just a job

What you'll bring

• 3+ years in a scheduling, service coordination or customer-facing role, ideally in trades, construction or field services

• Experience with a job management platform (SIMPRO, ServiceM8, AroFlo or similar). SIMPRO is a big plus

• Confident with Microsoft 365

• Strong written English. You'll be emailing customers and writing job notes every day

• Bonus points for experience in electrical, solar, HVAC or building services

Why Beare Group

We're a family-owned electrical, air-conditioning and renewables contractor building a properly systemised business, not a typical trades outfit. High standards, real accountability, and a team that takes pride in the work. If you're good, you'll get more responsibility, more scope and a genuine career path as we grow.

• $70,000 to $85,000 + super, plus an annual bonus based on performance

• 8am to 4pm, Monday to Friday. No weekends

• Work directly with the owner. Your ideas get heard and acted on

• Modern systems, clear processes, and a team that backs each other