Service Scheduler & Administrator

Pulse Electrical; City of Brisbane; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training and development

Career growth opportunities

Brisbane location

Job summary

Pulse Electrical is seeking an organized Service Scheduler & Administrator to join our Operations Team in Brisbane. You will coordinate daily service schedules, manage incoming requests and handle the administrative tasks that support efficient service delivery.

You will work closely with technicians, customers and the team to prioritise jobs, update records and ensure timely completion. The role is full-time, offers ongoing training and a competitive salary based on experience.

Qualifications

• Strong customer service and communication skills.
• Excellent organisational and multitasking abilities.
• Confidence managing competing priorities.
• Proactive, solutions-focused mindset with the ability to adapt to changing priorities.

Responsibilities

• Creating, scheduling and allocating service work to technicians.
• Assessing and prioritising urgent and non-urgent incoming jobs to meet client KPIs.
• Monitoring technician schedules and adjusting bookings as required.
• Working closely with technicians to ensure works are completed efficiently and on time.
• Processing client requests, enquiries and service job updates.
• Answering incoming calls and assisting with customer enquiries.
• Updating job information, customer records and client portals.
• Managing service-related administration and workflow tasks.
• Resolving scheduling issues and last-minute changes.
• Assisting with fleet coordination.
• Communicating with team members to ensure seamless service delivery across the business.

Skills

Customer service

Communication

Organisation

Multitasking

Problem solving

Tools

SimPRO

Job description

Pulse Electrical is a well-established Electrical, HVAC and Solar services business servicing residential and commercial clients across South East Queensland.

We're looking for an organised and proactive Service Scheduler & Administrator to join our Operations Team and help keep our service department running smoothly. This role is ideal for someone who thrives in a fast-paced environment and enjoys solving scheduling challenges in real time.

Working closely with our technicians, customers and within our operations team, you'll be responsible for coordinating daily schedules, managing incoming service requests and completing the administrative tasks that support efficient service delivery.

About the Role

This is a varied role combining scheduling, customer service and administration. No two days are the same. You'll be responsible for managing a high volume of service work, responding to changing priorities and ensuring technicians have what they need to deliver jobs efficiently and on time.

This role includes, but is not limited to:

• Creating, scheduling and allocating service work to technicians
• Assessing and prioritising urgent and non-urgent incoming jobs to ensure client KPIs are achieved
• Monitoring technician schedules and adjusting bookings as required
• Working closely with technicians to ensure works are completed efficiently and on time
• Processing client requests, enquiries and service job updates
• Answering incoming calls and assisting with customer enquiries
• Updating job information, customer records and client portals
• Managing service-related administration and workflow tasks
• Resolving scheduling issues and last-minute changes
• Assisting with fleet coordination
• Communicating effectively with team members, supervisors and management to ensure seamless service delivery across the business

About You

We're looking for someone who can think on their feet, stay organised under pressure and genuinely enjoys being part of a busy team environment!

You'll Bring

• Strong customer service and communication skills
• Excellent organisational and multitasking abilities
• Confidence managing competing priorities
• Strong attention to detail, administrative accuracy and confidence learning new systems
• A proactive, solutions-focused mindset with the ability to adapt to changing priorities
• The ability to remain calm and make decisions quickly in a reactive environment
• A positive attitude and team-first approach – We’re all a team here!

Highly Regarded

• Experience in a Scheduling, Dispatch, Service Coordination or Administrative role
• Experience within Electrical, HVAC, Plumbing, Facilities Management or other trade service industries
• Experience using SimPRO or similar service management software

Why Join Pulse?

• A supportive and collaborative team culture!
• Secure full-time position in a great Brisbane location
• Ongoing training and development
• Opportunity for career growth within a growing business
• Competitive salary based on experience
• Variety, challenge and a role that genuinely makes an impact every day

If you're friendly, highly organised, enjoy problem-solving and thrive in a fast-paced environment, we'd love to hear from you!