Service Operations Coordinator

Martin Heating and Cooling; Geelong; On-site; AUD 65,000 - 75,000; Full time

Job summary

Martin Heating and Cooling in Geelong is seeking a Service Operations Coordinator to support the service department. You will manage inbound calls, schedule and dispatch technicians, and maintain clear communication with customers to keep operations moving efficiently.

The role offers ongoing training and a fast-paced, collaborative office culture with opportunities for growth and ownership of key processes.

Qualifications

• Excellent communication and phone manners.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage inbound calls and booking service jobs.

Skills

Communication

Multitasking

Calm under pressure

Attention to detail

Follow-through

Scheduling/Dispatch

Trade administration

Proactive attitude

Reliability

Tools

AroFlo

Job description

Would you love to be part of a team that works hard, moves fast, and has a bit of fun along the way?

Do you thrive in a busy environment where no two days are the same, and you’re constantly juggling tasks, solving problems, and keeping things moving?

Do you get real satisfaction out of chasing something down until it's actually finished? The part that hasn't turned up, the job that's missing information, the customer waiting on an answer?

Would it change your work life to be part of a company that values your contribution, supports your growth, and gives you real ownership in your role?

Established in 2018 and based in Geelong, Martin Heating & Cooling is a fast-growing business specialising in Heating, Cooling & Hot Water systems.

Our field team keeps growing, and we're rebuilding the office side to match. We're looking for a Service Operations Coordinator to help run the engine room of our service department.

We work throughout Geelong, Surf Coast, Bellarine, Ballarat and Melbourne’s West and we’re proud of our reputation. Check out our Google reviews!

Here’s why working with us will be the best career move you ever make:

• You’ll be part of an awesome, supportive office environment where your work genuinely matters to the day-to-day success of the business.
• Be at the centre of operations, your role directly impacts how efficiently our technicians run and how well our customers are looked after.
• Real breadth. You'll be trained across the whole service operation, not boxed into one narrow task.
• Receive on-the-job training and ongoing support from our experienced team.
• A fast-paced, engaging role where no two days are the same.
• We’re big on personal development! We want to see you grow, take ownership, and step up over time.
• Beers, barbeques and plenty of laughs. You’ll need a sense of humour!
• An employer that genuinely cares about you!

Key Responsibilities:

• Managing inbound calls and booking service jobs
• Scheduling and dispatching technicians, ensuring efficient daily runs
• Adjusting schedules in real time to manage breakdowns, delays and changes
• Managing customer communication (phone, SMS, email) including updates, timeframes and expectations
• Raising and processing purchase orders
• Following up parts that haven't arrived, keeping customers informed, and rebooking jobs once parts land
• Chasing technicians for missing job information and making sure it's captured properly
• Closing jobs out, checking labour, parts, compliance forms and job details are complete and correct, so every job is ready to invoice
• Keeping all jobs accurately updated in our Job Management System, AroFlo
• Working alongside our other Coordinators, sharing one anothers knowledge

What we need from you:

• Strong communication skills and a confident phone manner
• Ability to multitask and stay organised in a fast-paced environment
• Calm under pressure and able to think on your feet
• High attention to detail. A big part of this role is spotting what's missing or wrong before it becomes a problem
• Follow-through. You're the sort of person who doesn't let something sit
• Experience in scheduling, dispatch, service coordination or trade administration (preferred but not essential)
• A proactive, can-do attitude and team mindset
• Ability to prioritise and manage competing demands throughout the day
• Reliability, accountability, and ownership of your role

If you take pride in delivering great customer service, and you're the sort of person who sees a job through to the end, we want to hear from you.

Applications will close on 5th October 2026

Applicants are required to hold Australian Citizenship or Permanent Residency at time of application to be considered.