Customer Service Coordinator

Buildsafe; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Structured role

Onsite Head Office

Training & development

Monthly lunches

Small team environment

Employee assistance program

Fitness passport

Job summary

Buildsafe is seeking a Scheduler/Customer Service Coordinator to join our NSW operations. You will schedule jobs across branches, manage customer enquiries by phone and email, and ensure trucks arrive on site with the right products for safe installations.

You’ll support Branch Managers, Team Leaders and Supervisors with efficient day-to-day operations. Ideal candidates will have scheduling experience, strong communication skills, and the ability to work collaboratively in a fast-paced

Qualifications

• Experience in scheduling roles or call-centre environments.
• Strong written and verbal communication skills.
• Intermediate computer skills and ability to manage administrative duties.

Responsibilities

• Schedule jobs between trucks to service various building sites for NSW branches.
• Liaise with Branch Manager and installers to facilitate smooth operations.
• Answer phone calls and email enquiries from customers.
• Optimise schedules to maximise branch profitability.
• Troubleshoot and resolve concerns or issues.
• Enter bookings, purchase orders and assist with invoicing queries.

Skills

Scheduling

Customer service

Phone etiquette

Stakeholder management

Organisational skills

Problem solving

Education

Job description

About Us

Buildsafe is an innovative leader within the building and construction space, providing height safety systems and solutions. We are fast-paced, ever-evolving and constantly challenging ourselves to be the best we can be!

As a company, we place a strong emphasis on developing and building strong relationships with our partners and customers, including our most important partnership - Our people.

About The Role

The Scheduler/Customer Service Coordinator forms an integral part of our business, working alongside a small team to schedule work for our branches across NSW. This role offers variety with your day-to-day scope of works; ensuring you engage with stakeholders directly over the phone, whilst you administer notes and schedule jobs. The role supports our Branch Managers, Team Leader, customers and Construction Supervisors to ensure that our trucks arrive on site, on time, and ready with the right products to install our height safety systems to ensure all trades are kept safe on-site!

Key Responsibilities

• Schedule jobs between trucks to service various building sites for our branches;
• Liaising closely with your Branch Manager and installers whilst assisting with the facilitation of smooth operations throughout the day;
• Receive and respond to phone calls (inbound and outbound), along with email enquiries from customers;
• Optimise schedules to achieve maximum branch profitability;
• Ability to troubleshoot, problem-solve and resolve concerns or issues; and
• Admin responsibilities of entering bookings, purchase orders and assisting with invoicing queries.

About You

Your excellent communication skills, both written and verbal will be critical to the success of this role. Intermediate exposure within the construction industry will be highly regarded. Your ability to build excellent working relationships, particularly with our Customers and Branch Managers will also be essential, as will your ability to consistently provide outstanding customer service.

Other skills include:

• Prior experience in a scheduling role/call-centre environment;
• Have strong communication skills, both verbal and written, with the ability to engage with internal and external stakeholders effectively;
• Construction/Building Services highly regarded;
• A strong understanding and comfortability associated with completing administrative duties;
• Intermediate Computer skills;
• Problem solver with the ability to think outside the box, finding innovative solutions to challenges;
• Have a high attention to detail, with the ability to learn and adapt quickly to changing circumstances; and
• Have excellent organisational and prioritisation skills.

What you will get in return

• Structured role Monday-Friday;
• Working onsite from our St Mary's Head Office;
• Ongoing training and development opportunities;
• Monthly lunches;
• A supportive leadership group and small tight-knit team environment;
• Employee Assistance Program for you and your loved ones; and
• Access to our fitness passport membership.