Service Coordinator

Lead Group Consultancy; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Down to earth environment

Thornleigh based

Service Coordinator role for growing 팀

Job summary

Lead Group Consultancy is seeking an experienced HVAC Service Coordinator for an office-based role in Thornleigh, NSW. You will coordinate technicians, handle customer inquiries and keep service records up to date, supporting a growing service team as summer ramps up.

Ideal candidates have HVAC or related trade experience, strong organisational and communication skills, and a proactive, reliable work style in a busy environment. Salary is $70,000–$95,000 plus super.

Qualifications

• HVAC/Mechanical services background desired, open to similar trades.
• Experience in service coordination, scheduling, dispatch or admin helpful.
• Strong organisation and ability to manage multiple priorities.
• Good communication with customers and technicians.
• Proactive, reliable and comfortable in a busy environment.
• HVAC industry experience is highly regarded.

Responsibilities

• Coordinate and schedule HVAC service technicians across daily jobs.
• Manage incoming service calls, bookings and customer enquiries.
• Allocate jobs based on technician availability, location and experience.
• Liaise with customers regarding bookings, updates and job progress.
• Monitor schedules and respond to changes, cancellations or urgent work.
• Support technicians with job information, documentation and follow-up.
• Update job records, reports and service administration.
• Work closely with the wider team as the service division grows.

Skills

Strong organisation

Communication skills

Proactive

Reliability

Job description

HVAC Service Coordinator Thornleigh, NSW | $70,000–$95,000 + Super | Office Based
An established and growing HVAC business is looking for an experienced Service Coordinator to join its Thornleigh team. This is a key position supporting technicians, customers and the day-to‑day running of the service department. This is a newly created role to support the service team as they ramp up for summer. This is a fun down‑to‑earth office environment where people have worked for a number of years and enjoy where they work!

The Role

• Coordinate and schedule HVAC service technicians across daily jobs
• Manage incoming service calls, bookings and customer enquiries
• Allocate jobs based on technician availability, location and experience
• Liaise with customers regarding bookings, updates and job progress
• Monitor schedules and respond to changes, cancellations or urgent work
• Support technicians with job information, documentation and follow‑up
• Update job records, reports and service administration
• Work closely with the wider team as the service division continues to grow

What We Need

• Previous experience in HVAC, mechanical services or a trade-based service environment would be desirable, but we are open to other industries which are similar.
• Experience in service coordination, scheduling, dispatch/ trades or admin would be helpful.
• Strong organisation skills and the ability to manage multiple priorities
• Confident communication skills when dealing with customers and technicians
• Good computer and administration skills
• A practical understanding of how field service teams operate
• Someone reliable, proactive and comfortable working in a busy environment
• HVAC industry experience is highly regarded, although other relevant trade backgrounds will be considered

This is an office-based role in Thornleigh, with street parking available. Hours can offer some flexibility around hours but will be around 8-4pm.

Salary: $70,000–$95,000 + super, depending on experience.
Additional information

• Down to earth environment
• Thornleigh based
• Service Coordinator role for growing team