Service Coordinator - HVAC (Sydney)

GEG ELMO; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Professional development

Job summary

Grosvenor Engineering Group is seeking a Service Coordinator - HVAC to join our Moorebank team. You will manage daily administration activities, schedule work, coordinate client calls and purchase orders, and help generate work orders to meet client KPIs.

Based in Moorebank with weekly attendance at our Sydney CBD office, you will liaise with clients and technicians, support subcontractor administration, and contribute to monthly reporting.

Qualifications

• Previous experience in a customer service based role.
• Exposure to the service industry is a plus but not essential.
• Confident with technology and in-house systems (MS Word, Excel, Outlook).
• Willingness to learn with excellent communication skills.
• Strong time management and attention to detail.
• Positive, proactive customer-focused approach.
• Graduates encouraged to apply with suitable training.

Responsibilities

• Manage daily administration activities (scheduling work, client calls, purchase orders).
• Maintain client portals, generate invoices and work orders to meet KPIs.
• Coordinate subcontractor administration and support monthly reporting.
• Handle inbound calls from clients and technicians.

Skills

Customer service

Communication

Time management

Attention to detail

Proactive approach

Tools

MS Word

MS Excel

Outlook

Job description

Grosvenor Engineering Group are trusted building services partner to leading property portfolios across ANZ. We are passionate about delivering outcomes and long-term value for building owners, managers and their occupants.

With a footprint of 21 branches across Australia and New Zealand, our clients are supported by a workforce of over 830 employees which include specialist engineers, technicians, project managers, estimators, site personnel and service specialists.

Due to continued growth, we are seeking a Service Coordinator - HVAC to join our team inMoorebank. This role is based from our Moorebank office and will be required to attend our office in Sydney CBD once a week.

Job Description

The Role:

• Manage daily administration activities i.e. scheduling work, managing client calls and purchase orders.
• Maintain client portals, generate invoicing and work orders in order to meet client KPIs
• Coordinate subcontractor administration and support with monthly reporting
• Manage inbound calls from clients and technicians.

Desired Skills and Experience

Selection Criteria:

• Previous experience working in a customer service based role
• Ideally has exposure in the Service industry - however not essential
• Confident with technology and can work within complex in house systems, including MS Word, Excel and Outlook
• Willingness to learn, with excellent communication skills
• Strongtime management skills and attention to detail
• Possess a positive, proactive customer focused approach
• Graduates encouraged to apply, with training facilitated for the right candidate

Why Grosvenor?

Apart from a competitive salary, the ability to expand your career through on-going professional development, we have awesome perks. Add this to the great culture that comes with a great team of passionate people all working towards a common goal - delivering the best, proactive service for our clients!