Service Coordinator - Fire

Harrison Barratt Group; Sydney; On-site; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Stable, long-term opportunity

Supportive team environment

Growth opportunities

Permanent, full-time position

Job summary

Harrison Barratt Group is seeking a capable Service Coordinator to manage day-to-day service operations for a fire protection/building services contractor. You will coordinate technicians and schedule maintenance, handle service requests and keep customers informed throughout the process.

Key responsibilities include liaising with customers and technicians, raising work orders, and assisting with quotes and job follow-ups while maintaining accurate records and ensuring on-time delivery.

Qualifications

• Experience coordinating service technicians and scheduling jobs.
• Experience in fire protection, HVAC, Electrical or building services.
• Strong scheduling and coordination skills.
• Excellent communication and customer service.
• Strong attention to detail and time management.

Responsibilities

• Schedule and coordinate technicians across service and maintenance jobs.
• Manage incoming service requests and allocate jobs.
• Liaise with customers, technicians and contractors.
• Follow up outstanding jobs and ensure works are completed on time.
• Manage job updates and customer communication.
• Raise and manage work orders.
• Assist with quotes, variations and job follow-ups.
• Maintain accurate job and service records.
• Keep service schedules and compliance requirements up to date.
• Provide general administration and support to the service team.

Skills

Scheduling

Coordination

Customer service

Communication

Time management

Tools

Service management systems

Job description

This is a great opportunity for someone with experience coordinating service technicians, scheduling jobs, and managing customers within the fire protection or building services industry.

The Role:

Working closely with technicians, customers and the internal team, you will be responsible for coordinating the day-to-day service operations of the business.

Your responsibilities will include:

• Scheduling and coordinating technicians across service and maintenance jobs
• Managing incoming service requests and allocating jobs
• Liaising with customers, technicians and contractors
• Following up outstanding jobs and ensuring works are completed on time
• Managing job updates and customer communication
• Raising and managing work orders
• Assisting with quotes, variations and job follow-ups
• Maintaining accurate job and service records
• Ensuring service schedules and compliance requirements are kept up to date
• General administration and support of the service team

Hills District | $75,000–$90,000 + Super | Permanent Full-Time

About you:

• Previous experience in a Service Coordinator, Service Administrator or similar role
• Experience within fire protection, HVAC, Electrical or other building services is essential
• Uptick experience
• Strong scheduling and coordination skills
• Excellent communication and customer service skills
• Strong attention to detail and time management
• Ability to prioritise multiple jobs and deadlines
• Good computer skills and confidence working with service management systems
• A positive, team-focused attitude

What's on Offer

• $75,000–$90,000 + Super, depending on experience
• Permanent, full-time position
• Hills District location
• Work with an established fire protection contractor
• Stable, long-term opportunity
• Supportive team environment
• Opportunity to grow with the business