Senior Service Coordinator

Volare Recruitment; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Great salary on offer depending on exp

Established business with a strong pip

Supportive management team who value

Job summary

Volare Recruitment in Brisbane is seeking an experienced Service Coordinator to manage busy workflows, coordinate technicians and keep customers informed. You will prioritise and problem-solve in a fast-paced environment, with potential to move into a senior or Team Leader role within the next 6 months.

This role offers Monday–Friday hours and a Bowen Hills location accessible by public transport. As part of a well-established building services business, you’ll improve processes, support

Qualifications

• Previous experience in service coordination, scheduling or a similar role.
• Experience within a trade-based or building services environment would be highly regarded.
• Excellent organisational skills with the ability to juggle multiple priorities.
• Strong customer service skills and a genuine desire to look after customers.
• Confident communicating with technicians, customers and management.
• Team leadership experience would be an advantage, however we’re equally interested in experienced coordinators who are ready to take that next step.

Responsibilities

• Manage incoming calls, emails and customer service enquiries.
• Coordinate and schedule technicians for maintenance, repairs, breakdowns and service visits.
• Ensure technicians have the correct information and parts required for each job.
• Monitor daily workflow, scheduling and job progress to ensure nothing falls through the cracks.
• Prepare quotes, arrange parts and maintain accurate records.
• Build strong relationships with customers, technicians and internal teams.
• Handle customer complaints and resolve scheduling or service issues.
• Monitor outstanding tasks and follow up to ensure jobs are completed.
• Assist with improving processes and creating efficiencies within the team.
• Support and guide other Service Coordinators as required.
• Work closely with management to ensure the smooth running of the service function.

Skills

Customer service

Organisational skills

Scheduling

Team leadership

Problem solving

Communication with technicians

Attention to detail

Tools

NetSuite

Field Service Management systems

Job description

• Bowen Hills location – walking distance to the train station
• Great opportunity to take the next step in your career
• Great $$$ depending on experience

Our client is looking for an experienced Service Coordinator who loves being busy, is highly organised and enjoys making sure everything runs smoothly!

This is a fantastic opportunity for someone who has strong service coordination and scheduling experience and is ready to take on more responsibility, with the potential to step into a more senior/Team Leader type role within the next 6 months give or take.

Working within a busy, well-established specialist building services business, you'll be responsible for coordinating technicians, managing customer enquiries and ensuring jobs are scheduled efficiently and followed through.

You'll also have the opportunity to become more involved in overseeing workflow, supporting other team members and helping to improve processes across the service coordination function.

We're looking for someone who genuinely enjoys customer service, is brilliant at prioritising and problem solving and can remain calm when things get busy!

Duties include but are not limited to:

• Manage incoming calls, emails and customer service enquiries
• Coordinate and schedule technicians for maintenance, repairs, breakdowns and service visits
• Ensure technicians have the correct information and parts required for each job
• Monitor daily workflow, scheduling and job progress to ensure nothing falls through the cracks
• Prepare quotes, arrange parts and maintain accurate records
• Build strong relationships with customers, technicians and internal teams
• Handle customer complaints and resolve scheduling or service issues
• Monitor outstanding tasks and follow up to ensure jobs are completed
• Assist with improving processes and creating efficiencies within the team
• Support and guide other Service Coordinators as required
• Work closely with management to ensure the smooth running of the service function
• Assist with reporting, team performance and training as your responsibilities develop

The ideal candidate will have the following skills/experience:

• Previous experience in service coordination, scheduling or a similar role
• Experience within a trade-based or building services environment such as air conditioning, plumbing, electrical or similar would be highly regarded
• Excellent organisational skills and the ability to juggle multiple priorities
• Strong customer service skills and a genuine desire to look after customers
• Confident communicating with technicians, customers and management
• Great problem-solving skills and the ability to think on your feet
• Strong attention to detail and excellent follow-up skills
• Comfortable working in a fast-paced environment where priorities can change quickly
• Confident using computer systems, with experience in Field Service Management systems or NetSuite being an advantage
• A team player who enjoys helping others and taking ownership of their work
• Previous team leadership experience would be an advantage, however we're equally interested in experienced coordinators who are ready to take that next step!

The benefits of this role include:

• Great salary on offer depending on experience
• Genuine opportunity to develop into a more senior role
• Established business with a strong pipeline of work
• Supportive management team who value ideas and improvements
• Varied and busy role where no two days are the same
• Convenient Bowen Hills location close to public transport
• Monday to Friday hours

This is a great opportunity for someone who loves service coordination but is looking for that next challenge. You may already be a Senior Service Coordinator or Team Leader, or perhaps you've been doing this for a number of years and know you're ready for more!

If this sounds like you, I'd love to hear from you!