International Supply Chain Coordinator

Norwest Recruitment Pty Ltd.; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Norwest Recruitment Pty Ltd. is seeking a highly organised Service Coordinator to efficiently coordinate field service operations across client sites, including scheduling and dispatching technicians for maintenance, repairs, and installations.

You will act as the primary contact for service enquiries, provide timely updates, manage records, assist with reports and invoicing, and support safety and quality compliance. A technical/engineering background and strong multitasking are valued.

Qualifications

• Experience in service coordination, scheduling, or operations support in a technical/engineering environment.
• Strong organisational skills and attention to detail.
• Ability to multitask and manage multiple client sites.
• Excellent communication and relationship-building skills.

Responsibilities

• Schedule and dispatch technicians for maintenance, repairs, and installations.
• Monitor job progress and ensure timely completion.
• Maintain accurate service records and client interactions.
• Assist with reports, invoicing documentation, and compliance tasks.

Skills

Organisation

Scheduling

Communication

Multitasking

Client coordination

Job description

We are currently seeking a highly organised and proactive Service Coordinator to join a fast-paced, technical service environment. This role plays a critical part in ensuring the smooth coordination of field service operations across multiple client sites.

You will be responsible for scheduling and dispatching technicians for maintenance, repairs, and installations, while ensuring service requests are actioned efficiently and within agreed timeframes. Working closely with both internal teams and external clients, you will manage daily service activity, monitor job progress, and ensure all tasks are completed to a high standard.

As the primary point of contact for service-related enquiries, you will provide timely updates, manage expectations, and resolve issues in a professional and solutions-focused manner. Your ability to communicate clearly and build strong relationships will be key to success in this role.

On the administrative side, you will maintain accurate service records, including job details, technician hours, and client interactions. You will also assist with preparing reports, invoicing documentation, and supporting compliance with safety and quality standards. Exposure to inventory coordination or parts ordering will be highly regarded.

To be successful, you will bring prior experience in a service coordination, scheduling, or operations support role, ideally within a technical or engineering-related environment. Strong organisational skills, attention to detail, and the ability to multitask are essential.

This is a great opportunity for someone who thrives in a busy, team-oriented environment and enjoys being the central point of coordination across operations.