Service Coordinator

Power On Australia; Brisbane; On-site; AUD 55,000 - 70,000; Full time

Job summary

Power On Australia is seeking a Service Coordinator to keep service jobs moving, inform customers, and maintain accurate administration from initial request through completion. Reporting to the Operations Manager, you’ll coordinate bookings, maintain schedules, and track information needed to progress each job, acting as the central link between customers, providers and internal colleagues.

This role offers varied responsibilities, including quotation preparation and providing backup

Qualifications

• Experience in service coordination, scheduling, sales support or administration.
• Strong organisation and a reliable approach to tracking outstanding actions.
• Clear, professional communication with customers, service providers and colleagues.
• Proficiency with business systems and Microsoft Office.
• Experience with JCurve or a similar ERP system is helpful.

Responsibilities

• Coordinate service bookings: Confirm dates, availability, and requirements with customers and service providers, maintaining accurate schedules.
• Keep jobs moving: Track progress, follow up outstanding information, and escalate delays to the Operations Manager.
• Keep people informed: Provide timely updates to customers, service providers and colleagues when service arrangements change.
• Complete job administration: Maintain purchase orders, service reports, and correspondence, process service invoices and ensure records are finalised.
• Prepare quotations: Enter product, cost, pricing, and margin information in JCurve and return quotations for review.
• Support accounts and administration: Assist with invoicing, accounts receivable/payable, and purchasing administration as required.

Skills

service coordination

scheduling

sales support

administration

Microsoft Office

Outlook

Excel

JCurve

Tools

JCurve ERP

Microsoft Excel

Microsoft Word

Outlook

Job description

If you enjoy bringing organisation to a busy workload and making sure nothing falls through the cracks, this role puts those strengths to work.

Power On Australia is seeking a Service Coordinator to keep service jobs moving, customers informed, and administration accurate from the initial request through to completion.

About Power On Australia

Power On Australia delivers critical power and uninterruptible power supply (UPS) solutions to industries including mining, telecommunications, health, and transport.

Our customers depend on reliable power. Coordinating the service work that supports those systems is an important part of delivering on that commitment.

About the role

Reporting to the Operations Manager, you’ll arrange service bookings, maintain schedules, and follow up the information needed to progress and complete each job.

You’ll be a central point of coordination between customers, service providers, and internal colleagues. When arrangements change or information is missing, you’ll keep people informed, follow through, and raise issues early.

Service coordination is your primary responsibility. You’ll also support the sales team with quotation preparation and provide backup accounts and administration support when required.

What you’ll do

Coordinate service bookings: Confirm dates, availability, and requirements with customers and service providers, maintaining accurate schedules.

Keep jobs moving: Track progress, follow up outstanding information, and elevate delays or scheduling conflicts to the Operations Manager.

Keep people informed: Provide timely updates to customers, service providers, and colleagues when service arrangements change.

Complete job administration: Maintain purchase orders, service reports, and correspondence, process service invoices and check that required records are finalised.

Prepare quotations: Enter product, cost, pricing, and margin information in JCurve using instructions supplied by the salesperson, then return quotations for review.

Support accounts and administration: Assist with invoicing, accounts receivable, accounts payable, and purchasing administration as required.

Technical interpretation and advice sit with the appropriate technical colleagues. Your responsibility is to coordinate their input and keep the process moving.

What you’ll bring

You’ll have relevant experience in service coordination, scheduling, sales support or administration, with examples of managing competing priorities and following tasks through to completion.

You’ll also bring:

Strong organisation and a reliable approach to tracking outstanding actions

Attention to detail when preparing quotations, invoices and customer records

Clear, professional communication with customers, service providers and colleagues

Confidence using business systems and Microsoft Office, including Outlook, Word and Excel

Sound judgement about what you can resolve and when to seek clarification or elevate an issue

Experience with JCurve or a similar ERP or accounting system would be helpful. Exposure to accounts administration, purchasing, or a technical service business is also desirable.

Why this role?

This role offers variety and clear responsibility for an important part of the customer experience. You’ll see jobs progress from the first request to completion and work across customers, service providers, sales, technical staff, and operations.

It suits someone who enjoys being dependable, bringing order to moving parts and seeing the practical results of their follow-through.