Service Coordinator

Powerplants Australia Pty Ltd; City of Melbourne; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Specialist horticulture company

Cross-functional teamwork

Develop technical product knowledge

Impactful role in service delivery

Résumé du poste

Powerplants Australia Pty Ltd is seeking a Service Coordinator to centralise the service team, coordinate jobs from enquiry to completion and keep customers informed with timely updates. You’ll support technicians and drive efficient service workflows.

Ideal candidates will understand parts, equipment, and service costs, and have experience in technical environments. This is a full-time, office-based role in Melbourne with working rights in Australia.

Qualifications

• The ability to understand parts, components, equipment and products and how they relate to a service job.
• Experience in a technical environment such as construction, horticulture, electrical or HVAC.
• Experience managing multiple jobs and coordinating people to keep work moving.
• Understanding job costs, parts, purchase orders, supplier processes and invoicing.
• Professional communication with customers, technicians and internal stakeholders.
• Ability to review service reports and maintain accurate records.
• Ownership mindset and proactive follow-through without prompts.

Responsabilités

• Coordinate service jobs from enquiry to completion and ensure actions are followed up.
• Monitor open service jobs and proactively follow up information.
• Assist with technician scheduling and field staff coordination.
• Coordinate parts, supplier inquiries, subcontractors and other needs.
• Support after-hours technical roster and escalated service matters.
• Create and maintain accurate service records, reports and notes.
• Review completed jobs for completeness before invoicing.
• Act as a primary contact for customers and provide updates on service attendance and delays.
• Provide guidance to the Office Administrator and improve processes.

Connaissances

Customer communication

Multi-tasking

Problem solving

Service coordination

Attention to detail

Formation

Diploma in Business Administration

Outils

MYOB Acumatica

Microsoft Office

SharePoint

Description du poste

SERVICE COORDINATOR @ POWERPLANTS AUSTRALIA

About us

Powerplants is a specialist business delivering technical solutions to the horticulture industry. We work to bring together equipment, components, systems and on-site installation and maintenance. Our service team works closely with technicians, customers, suppliers and internal teams to keep everything operating efficiently.

About the role

You'll be at the centre of our Service team, coordinating service jobs, supporting technicians and ensuring customers receive timely updates and reliable service. This is more than an administration role. You'll need to understand the information behind a service job, recognise when details or parts are missing, follow up outstanding actions and work with the right people to resolve issues. You'll also provide day-to-day guidance to our administration support function and help improve the way we manage service workflows and processes.

Key responsibilities

• Coordinate service jobs from initial enquiry through to completion, ensuring actions are followed up and jobs keep moving.
• Monitor open service jobs, identify outstanding information & proactively follow up with the relevant people.
• Assist with technician scheduling, service attendance and coordination of field staff.
• Coordinate parts, supplier enquiries, subcontractors & other requirements needed to complete service work.
• Support the after-hours technical support roster and assist with escalated service matters.
• Create and maintain accurate service job records, customer details, service reports and job notes.
• Review completed jobs to ensure reports, labour, parts, costs and supporting documentation are complete and accurate before invoicing.
• Act as a key contact for customers and service-related enquiries and keep customers informed about service attendance, delays, parts availability and outstanding works.
• Provide day-to-day guidance and support to the Office Administrator.
• Identify opportunities to improve administrative processes, job tracking and communication.

What you bring to the role and team:

• The ability to understand parts, components, equipment and products, and how they relate to a service job.
• Experience in construction, horticulture, electrical, mechanical, HVAC, building services, facilities maintenance, manufacturing or a similar technical environment.
• Experience managing multiple jobs, coordinating people, tracking outstanding actions and keeping work moving.
• An understanding of job costs, parts, purchase orders, supplier processes, freight and invoicing.
• Confidence communicating professionally with customers, technicians, suppliers and internal stakeholders.
• The ability to review service reports and job documentation, identify missing information and maintain accurate records.
• Someone who takes ownership, anticipates what needs to happen next and follows through without waiting to be prompted.
• The ability to assist colleagues, share knowledge and provide guidance to administrative team members.
• Experience with MYOB Acumatica, Microsoft Office and SharePoint or similar systems is advantageous.
• A Diploma in Business Administration or a related qualification is desirable but not essential.

Important

• This is a 12 month Fixed term role
• The role is Full Time and office based (no work from home)
• The successful applicant must have full Working Rights in Australia

Benefits

• Work in a specialist business delivering technical solutions to the horticulture industry.
• Play an important role in connecting customers, technicians and internal teams.
• Use your technical understanding and coordination skills to make a tangible difference to service delivery.
• Work across multiple functions and develop your understanding of technical products, service operations and the wider business.
• Contribute ideas and improvements in a role where initiative, reliability and teamwork matter.