Service Coordinator

MCG (Aust) Pty Ltd; Greater Dandenong; Presencial; AUD 65.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time role

Collaborative team environment

Training and development opportunities

Competitive salary

Descripción de la vacante

MCG (Aust) Pty Ltd is seeking a competent Service Coordinator to manage daily service operations, coordinate technicians and subcontractors, and serve as the main customer contact. Strong organisational, communication and multitasking skills are essential to meet service targets.

You will handle requests, schedule work, prepare quotations, and ensure timely updates and accurate service tickets, contributing to safe, efficient field service delivery.

Formación

• Proven experience as an administrative assistant or service coordinator, ideally within a service or technical environment.
• Strong communication and customer service skills, with the ability to translate technical information into client-friendly language.
• Demonstrated experience in dispatching, scheduling, or service coordination.
• Excellent organisational and time management skills with the ability to prioritise and multitask.
• High attention to detail and ability to maintain accurate records.
• Proficiency in Microsoft Office and service management systems.
• A proactive, solutions-oriented mindset and strong problem-solving skills.
• A collaborative team player who thrives in a fast-paced environment.

Responsabilidades

• Manage and prioritise incoming service requests.
• Schedule and assign jobs to technicians based on availability and skill set.
• Coordinate daily activities of service technicians and subcontractors.
• Answer and follow up incoming phone calls and monitor the service inbox.
• Communicate professionally with customers, providing timely updates.
• Create, track, and close service tickets accurately.
• Create service jobs and quotations.
• Schedule jobs in technicians' calendars and coordinate subcontractor engagement.
• Plan and allocate resources to meet KPIs.
• Coordinate breakdown responses and preventative maintenance services.
• Liaise with customers to schedule maintenance work.
• Review subcontractor invoices.
• Book travel and accommodation for service staff.
• Ensure workshop machines are clearly identified and tracked.
• Process incoming goods and link them to relevant service jobs.
• Ensure after-hours call coverage is maintained.
• Collaborate closely with the technical team to maintain workflow efficiency.
• Ensure safe working practices and procedures are followed at all times.
• Support a strong commitment to exceptional customer service delivery.

Conocimientos

Administrative experience

Customer service

Dispatching / Scheduling

Time management

Detail oriented

MS Office

Problem solving

Team collaboration

Herramientas

Service management systems

Descripción del empleo

About the Company

Our client is a customer-focused service organisation committed to delivering reliable, high-quality technical support and maintenance solutions. Their team prides itself on professionalism, safety, and efficiency, working closely with clients to ensure service outcomes consistently meet agreed standards. Due to continued growth, they are seeking an organised and proactive Service Coordinator to support our service operations.

About the Role

As a Service Coordinator, you will play a critical role in the day-to-day coordination of service activities. You will be responsible for managing incoming service requests, scheduling and dispatching technicians, and acting as a key point of contact for customers. This role requires strong organisational skills, clear communication, and the ability to manage multiple priorities in a fast-paced service environment.

Key Responsibilities

• Manage and prioritise incoming service requests
• Schedule and assign jobs to technicians based on availability and skill set
• Coordinate daily activities of service technicians and subcontractors
• Answer and follow up incoming phone calls and monitor the service inbox
• Communicate professionally with customers, providing timely updates
• Create, track, and close service tickets accurately
• Create service jobs and quotations
• Schedule jobs in technicians' calendars and coordinate subcontractor engagement
• Plan and allocate resources to meet IFOT, labour productivity, and lost time KPIs
• Coordinate breakdown responses and preventative maintenance services
• Liaise with customers to schedule validation and preventative maintenance work
• Review subcontractor invoices
• Book travel and accommodation for service staff
• Ensure workshop machines are clearly identified and tracked
• Process incoming goods and link them to relevant service jobs
• Ensure after-hours call coverage is maintained
• Collaborate closely with the technical team to maintain workflow efficiency
• Ensure safe working practices and procedures are followed at all times
• Support a strong commitment to exceptional customer service delivery

Skills and Experience

• Proven experience as an administrative assistant or service coordinator, ideally within a service or technical environment
• Strong communication and customer service skills, with the ability to translate technical information into client-friendly language
• Demonstrated experience in dispatching, scheduling, or service coordination
• Excellent organisational and time management skills with the ability to prioritise and multitask
• High attention to detail and ability to maintain accurate records
• Proficiency in Microsoft Office and service management systems
• A proactive, solutions-oriented mindset and strong problem-solving skills
• A collaborative team player who thrives in a fast-paced environment

Benefits

• Stable, full-time role within a growing organisation
• Supportive and collaborative team environment
• Opportunity to work closely with technical specialists and service leaders
• Ongoing training and development opportunities
• Competitive salary commensurate with experience