Service Coordinator / Administrator

Conway Consulting; Sydney; On-site; AUD 45,000 - 55,000; Full time

Job summary

Conway Consulting in Auburn, NSW, is seeking a Service Coordinator / Administrator for a full-time, on-site role. The position offers Monday to Friday hours with flexibility for 8:00am–4:00pm or 9:00am–5:00pm in a small, supportive team and a varied workload supporting essential healthcare and aged care services.

You will coordinate service requests, liaise with field technicians, manage records in the service management system, and provide frontline customer service.

Qualifications

• Experience in service coordination, scheduling, customer service or office administration.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication skills, both over the phone and via email.
• Confidence using Microsoft Office and learning new software systems.
• Strong attention to detail and a proactive approach to problem-solving.

Responsibilities

• Managing incoming service requests via phone, email and ticketing systems.
• Scheduling and coordinating field service technicians across NSW.
• Prioritising service requests based on urgency and customer requirements.
• Coordinating parts, equipment and deliveries to ensure technicians have what they need.
• Monitoring outstanding jobs and following up to ensure timely completion.
• Keeping customers informed of job progress, timelines and resolutions.
• Maintaining accurate records and updating job information within the service management system.
• Liaising with suppliers, technicians and internal project teams.
• Assisting with general administration and day-to-day operational support.
• Providing basic remote technical assistance where appropriate, with training and support.

Job description

Join an established business supporting essential healthcare and aged care services

Full-time, on-site, permanent opportunity based in Auburn

Monday–Friday hours, with flexibility to work 8:00am–4:00pm or 9:00am–5:00pm

Work within a small, supportive and collaborative team

Enjoy a varied role with plenty of responsibility and opportunities to develop your skills

Are you an organised, proactive administrator who enjoys keeping things running smoothly, solving problems and delivering excellent customer service?

We're looking for a Service Coordinator / Administrator to join an established technology solutions business based in Auburn.

This is a fantastic opportunity for someone with a background in service coordination, customer service or administration who enjoys a busy, varied role where no two days are quite the same.

• Join an established business supporting essential healthcare and aged care services

• Full-time, on-site, permanent opportunity based in Auburn

• Monday–Friday hours, with flexibility to work 8:00am–4:00pm or 9:00am–5:00pm

• Work within a small, supportive and collaborative team

• Enjoy a varied role with plenty of responsibility and opportunities to develop your skills

Are you an organised, proactive administrator who enjoys keeping things running smoothly, solving problems and delivering excellent customer service?

We're looking for a Service Coordinator / Administrator to join an established technology solutions business based in Auburn.

This is a fantastic opportunity for someone with a background in service coordination, customer service or administration who enjoys a busy, varied role where no two days are quite the same.

About the Opportunity

Our client provides integrated technology solutions to hospitals and aged care facilities across NSW, supporting approximately 250 client sites.

Working as part of a small, collaborative service coordination team, you'll play an important role in keeping daily operations running smoothly.

You'll be the key link between customers and field service technicians, coordinating service requests, scheduling jobs, organising equipment and ensuring customers are kept informed throughout the process.

This role would suit someone who takes ownership of their work, enjoys building relationships and has a natural ability to juggle competing priorities.

What You'll Be Doing

• Managing incoming service requests via phone, email and ticketing systems.

• Scheduling and coordinating field service technicians across NSW.

• Prioritising service requests based on urgency and customer requirements.

• Coordinating parts, equipment and deliveries to ensure technicians have what they need.

• Monitoring outstanding jobs and following up to ensure timely completion.

• Keeping customers informed of job progress, timelines and resolutions.

• Maintaining accurate records and updating job information within the service management system.

• Liaising with suppliers, technicians and internal project teams.

• Assisting with general administration and day-to-day operational support.

• Providing basic remote technical assistance where appropriate, with training and support.

About You

We're looking for someone who is organised, approachable and confident communicating with a wide range of people.

You’ll ideally bring:

• Experience in service coordination, scheduling, customer service or office administration.

• Strong organisational skills and the ability to manage multiple priorities.

• Excellent communication skills, both over the phone and via email.

• Confidence using Microsoft Office and learning new software systems.

• Strong attention to detail and a proactive approach to problem-solving.

• A positive, team-oriented attitude and willingness to help wherever needed.

• The ability to remain calm and professional in a busy environment.

Experience with Simpro or similar service management software would be advantageous, but is not essential.

You don't need to come from a technical background. What's most important is your ability to coordinate, communicate, stay organised, and take ownership of tasks.

What's on Offer?

• Full-time, permanent opportunity based in Auburn.

• Monday–Friday hours, with flexibility to work 8:00am–4:00pm or 9:00am–5:00pm.

• Join an established business supporting essential healthcare and aged care services.

• Work within a small, supportive and collaborative team.

• Enjoy a varied role with plenty of responsibility and opportunities to develop your skills.

Interested?

If you're an experienced administrator or service coordinator looking for your next opportunity, we'd love to hear from you.