Service Coordinator

Morgan Consulting; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Full-time role

Training opportunities

Collaborative team

Job summary

Morgan Consulting is seeking a Service Coordinator in Melbourne to manage incoming service requests, schedule technicians and subcontractors, and serve as the main contact for customers. The role requires strong organizational skills, clear communication, and the ability to multitask in a fast-paced environment.

You will collaborate with technical teams, track service tickets, and ensure safety and service standards are met.

Qualifications

• Proven experience coordinating service operations or administrative tasks.
• Strong communication and customer service skills with ability to translate technical information for clients.
• Experience in dispatching, scheduling, or coordinating field teams.
• Excellent organisational and time-management abilities with multitasking capability.
• Attention to detail and maintaining accurate records.
• Proficiency in MS Office and service management software.
• Proactive, solutions-oriented mindset and strong teamwork.

Responsibilities

• Manage and prioritise incoming service requests.
• Schedule and assign jobs to technicians based on availability and skill set.
• Coordinate daily activities of service technicians and subcontractors.
• Answer and follow up incoming calls and monitor the service inbox.
• Communicate professionally with customers, providing timely updates.
• Create, track, and close service tickets accurately.
• Create service jobs and quotations.
• Schedule jobs in technicians' calendars and coordinate subcontractor engagement.
• Plan and allocate resources to meet KPIs.
• Coordinate breakdown responses and preventative maintenance services.
• Liaise with customers to schedule validation and preventative maintenance work.
• Review subcontractor invoices.
• Book travel and accommodation for service staff.
• Ensure workshop machines are clearly identified and tracked.
• Process incoming goods and link them to relevant service jobs.
• Ensure after-hours call coverage is maintained.
• Collaborate with the technical team to maintain workflow efficiency.
• Ensure safe working practices and procedures are followed.

Skills

Administrative experience

Customer service

Dispatching

Scheduling

Organisational skills

MS Office

Service coordination

Problem solving

Team collaboration

Tools

Service management systems

CRM systems

Microsoft Office Suite

Job description

About the Company

Our client is a customer-focused service organisation committed to delivering reliable, high-quality technical support and maintenance solutions. Their team prides itself on professionalism, safety, and efficiency, working closely with clients to ensure service outcomes consistently meet agreed standards. Due to continued growth, they are seeking an organised and proactive Service Coordinator to support our service operations.

About the Role

As a Service Coordinator, you will play a critical role in the day-to-day coordination of service activities. You will be responsible for managing incoming service requests, scheduling and dispatching technicians, and acting as a key point of contact for customers. This role requires strong organisational skills, clear communication, and the ability to manage multiple priorities in a fast-paced service environment.

Key Responsibilities

• Manage and prioritise incoming service requests
• Schedule and assign jobs to technicians based on availability and skill set
• Coordinate daily activities of service technicians and subcontractors
• Answer and follow up incoming phone calls and monitor the service inbox
• Communicate professionally with customers, providing timely updates
• Create, track, and close service tickets accurately
• Create service jobs and quotations
• Schedule jobs in technicians' calendars and coordinate subcontractor engagement
• Plan and allocate resources to meet IFOT, labour productivity, and lost time KPIs
• Coordinate breakdown responses and preventative maintenance services
• Liaise with customers to schedule validation and preventative maintenance work
• Review subcontractor invoices
• Book travel and accommodation for service staff
• Ensure workshop machines are clearly identified and tracked
• Process incoming goods and link them to relevant service jobs
• Ensure after-hours call coverage is maintained
• Collaborate closely with the technical team to maintain workflow efficiency
• Ensure safe working practices and procedures are followed at all times
• Support a strong commitment to exceptional customer service delivery

Skills and Experience

• Proven experience as an administrative assistant or service coordinator, ideally within a service or technical environment
• Strong communication and customer service skills, with the ability to translate technical information into client-friendly language
• Demonstrated experience in dispatching, scheduling, or service coordination
• Excellent organisational and time management skills with the ability to prioritise and multitask
• High attention to detail and ability to maintain accurate records
• Proficiency in Microsoft Office and service management systems
• A proactive, solutions-oriented mindset and strong problem-solving skills
• A collaborative team player who thrives in a fast-paced environment

Benefits

• Stable, full-time role within a growing organisation
• Supportive and collaborative team environment
• Opportunity to work closely with technical specialists and service leaders
• Ongoing training and development opportunities
• Competitive salary commensurate with experience