Service Contact Advisor / Administration Assistant

Maxilift Australia; Penrith City Council; On-site; AUD 60,000 - 75,000; Full time

Job summary

Maxilift Australia is seeking a motivated and organised Service Contact Advisor / Service Administration Assistant to join our busy service team in NSW. This role is the first point of contact between customers and our workshop, coordinating service work from start to finish and supporting the service supervisor in daily operations.

The successful candidate will have prior experience in a Service Contact, Service Advisor or Service Administration role, or a mechanical trade background with

Qualifications

• Previous experience as a Service Contact Advisor or Service Administration Assistant, or a similar role.
• Mechanical trade background welcome for progression into leadership.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Sound computer skills including MS Word and basic MS Excel.
• Ability to work effectively within a fast-paced team environment.
• A proactive, positive and customer-focused attitude.

Responsibilities

• Answering customer enquiries via phone and email.
• Scheduling service, repair and inspection work.
• Maintaining regular communication with customers throughout the service process.
• Preparing quotations, job cards and invoices.
• Assisting with workshop scheduling and workload coordination.
• Maintaining accurate service records and administration systems.
• Supporting the Service Supervisor and workshop team with operational requirements.
• Delivering a high standard of customer service and professionalism at all times.

Job description

We are seeking a motivated and organised Service Contact Advisor / Service Administration Assistant to join our busy service team. This position has become available due to the retirement of our current team member.

This is an excellent opportunity for someone with previous experience in a Service Advisor, Service Contact or Service Administration role. We also encourage applications from automotive based tradesman who are looking to transition off the tools and take the first step towards a leadership role.

As the key point of contact between our customers and the workshop, you will play a critical role in ensuring service jobs are managed efficiently from start to finish. You will liaise with customers, coordinate workshop activities, maintain service documentation, and support the service supervisor in the day-to-day operation of the service department.

Key Responsibilities

Answering customer enquiries via phone and email

Scheduling service, repair and inspection work

Maintaining regular communication with customers throughout the service process

Preparing quotations, job cards and invoices

Assisting with workshop scheduling and workload coordination

Maintaining accurate service records and administration systems

Supporting the Service Supervisor and workshop team with operational requirements

Delivering a high standard of customer service and professionalism at all times

About You

To be successful in this role, you will have:

Previous experience as a Service Contact Advisor, Service Administration Assistant, Service Advisor or similar position

Alternatively, a mechanical trade background and a desire to progress into a leadership-focused role

Excellent written and verbal communication skills

Strong organisational and time management abilities

Sound computer skills, including Microsoft Word and basic Microsoft Excel

The ability to work effectively within a fast-paced team environment

A proactive, positive and customer-focused attitude

Additional Requirements

As part of our recruitment process, shortlisted candidates will be required to complete an aptitude assessment focused on:

Available to work Mon-Fri 7.30am to 4.00pm and other times as required.

Why Join Us?

This is a busy and rewarding role within a fast-paced service department and is ideally suited to an individual who enjoys working under pressure, managing multiple priorities, and being an integral part of a high-performing team.

Training and support will be provided to help the successful candidate develop their skills and build a long-term career within our organisation.

If you're ready to take the next step in your career and thrive in a dynamic service environment, we'd love to hear from you.