Workshop Secretary / Customer Service – Automotive

Nevera Auto Pty Ltd; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Nevera Auto Pty Ltd in Sydney is seeking a Workshop Secretary / Customer Service Administrator to support our busy car repair and automotive accessories workshop.

You will handle incoming calls and emails, take and process orders, liaise with customers, suppliers and workshop staff, and keep daily administration organised. This role demands excellent communication and a proactive, friendly attitude in a fast-paced environment.

Qualifications

• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team in a busy workshop.
• Knowledge of car parts or automotive industry preferred.

Responsibilities

• Answer incoming calls and assist customers professionally.
• Respond to customer enquiries by email.
• Take and process orders, pack and prepare for dispatch.
• Liaise with customers, suppliers and workshop staff.
• Provide general office and administrative support.
• Follow up on customer inquiries and orders.
• Help resolve issues to ensure customer satisfaction.

Skills

Customer service

Administration

Phone & email communication

Organisational skills

Autom automotive knowledge

Job description

Workshop Secretary / Customer Service - Automotive

Workshop Secretary / Customer Service - Automotive

We are looking for a reliable, organised and confident Workshop Secretary / Customer Service Administrator to join our busy car repair and automotive accessories fitting workshop.

This is a hands-on role for someone who enjoys dealing with customers, coordinating workshop administration and keeping orders and day-to-day operations organised.

About the Role

Your responsibilities will include:

Answering incoming phone calls and assisting customers professionally

Responding to customer enquiries by email

Providing excellent customer service and handling customer concerns

Taking and processing orders

Packing and preparing orders for dispatch or collection

Liaising with customers, suppliers and workshop staff

Assisting with general office and administrative duties

Following up on customer enquiries and orders

Helping resolve customer issues and problems efficiently

Supporting the workshop team with day-to-day administration

About You

The successful applicant will have:

Excellent customer service and communication skills

Good telephone and email communication skills

Strong organisational skills and attention to detail

The ability to work independently and as part of a team

A positive, professional and friendly attitude

The ability to stay calm and organised in a busy workshop environment

Knowledge of car parts, automotive accessories or the automotive industry

The ability to understand customer needs and confidently help solve problems

Previous experience in an automotive workshop, parts business or similar environment will be highly regarded

What We Are Looking For

We are looking for someone who is reliable, responsible and willing to learn, with a genuine interest in the automotive industry.

You will be an important part of the business and will need to be comfortable speaking with customers, understanding their requirements and finding practical solutions when problems arise.

Monday to Friday - Full-Time

If you are organised, customer-focused and have automotive knowledge, we would love to hear from you.