Service Administrator

Northeast Auto Group; Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

Northeast Auto Group in South Australia is seeking a Service Administrator to support the service team with workshop administration, job cards, and documentation. This role focuses on accurate record keeping, customer updates and coordinating with technicians, parts and other departments to ensure smooth workflows.

You will engage with customers via phone, email and in person, help prepare invoices, assist with warranty claims and maintain dealership systems with up-to-date vehicle and customer

Qualifications

• Previous administration or customer service experience.
• Strong attention to detail and ability to maintain accurate records.
• Good computer and data-entry skills.
• Ability to prioritise competing tasks in a busy environment.
• Current Driver's License.

Responsibilities

• Opening, maintaining and closing workshop job cards and repair orders
• Preparing and processing service and repair documentation
• Assisting with warranty claims, including gathering and maintaining supporting documentation
• Reviewing job cards to ensure labour, parts and relevant information have been correctly recorded
• Assisting Service Advisors with customer bookings and workshop scheduling
• Providing customers with updates regarding the progress of their vehicles
• Processing purchase orders, invoices and other service-related administration
• Liaising with technicians, Parts and other departments regarding current jobs
• Maintaining accurate customer and vehicle information within dealership systems
• Following up outstanding paperwork and ensuring jobs are ready for invoicing
• Assisting with general customer enquiries via telephone, email and in person
• Providing general administrative support to the Service Department as required

Skills

Administration

Customer service

Data entry

Communication

Attention to detail

Multitasking

CRM software

Tools

CRM software

Job description

Working closely with our Service Advisors, technicians and workshop team, this role provides essential administrative support to ensure jobs are accurately processed, customers are kept informed and workshop documentation is completed efficiently.

This is an excellent opportunity for someone with strong administration and customer service skills who is interested in developing their career within the heavy vehicle and automotive industry.

Key Responsibilities

As Service Administrator, you will assist the Service team with:

• Opening, maintaining and closing workshop job cards and repair orders
• Preparing and processing service and repair documentation
• Assisting with warranty claims, including gathering and maintaining supporting documentation
• Reviewing job cards to ensure labour, parts and relevant information have been correctly recorded
• Assisting Service Advisors with customer bookings and workshop scheduling
• Providing customers with updates regarding the progress of their vehicles
• Processing purchase orders, invoices and other service-related administration
• Liaising with technicians, Parts and other departments regarding current jobs
• Maintaining accurate customer and vehicle information within dealership systems
• Following up outstanding paperwork and ensuring jobs are ready for invoicing
• Assisting with general customer enquiries via telephone, email and in person
• Providing general administrative support to the Service Department as required

About You

You will be a strong fit for this position if you have:

• Previous administration or customer service experience
• Strong attention to detail and the ability to maintain accurate records
• Good computer and data-entry skills
• The ability to prioritise competing tasks in a busy environment
• Strong communication and interpersonal skills
• A proactive approach and willingness to assist wherever required
• The ability to work effectively with customers, technicians and other departments
• Current Driver's License

Previous experience in an automotive dealership, heavy vehicle workshop, service department, warranty administration or similar environment would be highly regarded but is not essential.

About Us

Established in 1978, Northeast Auto Group is a national award-winning automotive retail and service organisation employing over 600 people across South Australia, Victoria, Queensland, New South Wales and the Northern Territory.

We deliver a complete customer experience through multiple business units, providing the highest quality service and innovative solutions.

Our group of companies includes light and heavy vehicle dealerships, engineering and manufacturing, and agricultural and construction equipment solutions, partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to ensure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

Ready to make the move?

Please note that as part of the recruitment process, you may be requested to undergo various pre-employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or Pre-Employment Medical.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds.

Northeast Auto Group is committed to creating an inclusive work environment for all employees.

In order to maintain a safe work environment and comply with legal requirements, Northeast Auto Group conducts random drug and alcohol testing as part of its employment policies.