SERVICE ADVISOR

Euromaster Autohaus Newcastle; Newcastle City Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Modern workshop environment

Direct involvement with business owner

Long-term career opportunity

Job summary

Euromaster Autohaus Newcastle in Newcastle, NSW, is seeking an experienced Service Advisor to lead the day-to-day operation of our European automotive workshop. This hands-on role involves managing workshop workflow, coordinating technicians, liaising with customers and delivering accurate quotes and updates.

You'll bring strong automotive knowledge, leadership skills and a commitment to quality workmanship. European makes such as BMW, Mercedes-Benz, Audi, VW, Porsche and Land Rover are a focus.

Qualifications

• Strong automotive knowledge and hands-on workshop experience.
• Experience as a Service advisor, Workshop Foreman or senior technician.
• Ability to lead technicians and apprentices and manage multiple jobs.
• Excellent customer service and clear communication skills.
• Understanding of quoting, labour times, parts and invoicing.
• Ability to identify problems early and implement solutions.
• Pride in workmanship and customer satisfaction.
• Willingness to take day-to-day decisions and lead by example.
• Current Australian driver's licence.

Responsibilities

• Oversee daily operation of the workshop from vehicle arrival to completion and collection.
• Manage daily workshop schedule and workflow.
• Allocate work to technicians and apprentices.
• Support and manage workshop staff.
• Monitor jobs and keep work progressing; liaise with customers for updates.
• Prepare quotes and obtain customer approvals.
• Review technician findings and recommended repairs.
• Order parts and liaise with suppliers.
• Ensure accurate invoicing and that all work is accounted for.
• Maintain high standards of workmanship and safety.
• Collaborate with owner to improve workshop performance.

Skills

Strong automotive knowledge

Service advisor experience

Team leadership

Customer service excellence

Organised multi-job management

Australian driver’s licence

Job description

We are looking for an experienced and motivated service advisor to take responsibility for the day-to-day running of our busy European automotive workshop.

Our workshop specialises in the service, diagnostics and repair of European vehicles including BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, Land Rover and other prestige European makes.

This is a hands-on position suited to someone with strong automotive knowledge who can lead a team, manage workshop workflow, deal confidently with customers and take ownership of getting jobs completed properly and on time.

Service Advisor – European Automotive Workshop

We are looking for an experienced and motivated service advisor to take responsibility for the day-to-day running of our busy European automotive workshop.

Our workshop specialises in the service, diagnostics and repair of European vehicles including BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, Land Rover and other prestige European makes.

This is a hands-on position suited to someone with strong automotive knowledge who can lead a team, manage workshop workflow, deal confidently with customers and take ownership of getting jobs completed properly and on time.

About the Role

As Service advisor, you will oversee the daily operation of the workshop from vehicle arrival through to completion and collection.

Your responsibilities will include:

• Managing the daily workshop schedule and workflow
• Allocating work to technicians and apprentices
• Managing and supporting workshop staff
• Monitoring jobs throughout the day and keeping work progressing
• Liaising with customers and providing repair updates
• Preparing quotes and obtaining customer approvals
• Reviewing technician findings and recommended repairs
• Ordering parts and dealing with suppliers
• Ensuring jobs are accurately invoiced and all work performed is accounted for
• Managing vehicle completion times and customer expectations
• Carrying out quality-control checks and organising road tests
• Assisting technicians with technical and diagnostic issues when required
• Monitoring workshop productivity and efficiency
• Maintaining high standards of workmanship and reducing comebacks
• Managing customer concerns and resolving issues professionally
• Maintaining a clean, organised and safe workshop
• Working closely with the business owner to improve workshop performance

About You

We are looking for someone who:

• Has strong automotive mechanical knowledge
• Has experience as a Service advisor, Workshop Foreman or senior automotive technician
• Can confidently manage technicians and apprentices
• Is organised and able to manage multiple jobs at the same time
• Has strong customer service and communication skills
• Understands quoting, labour times, parts and invoicing
• Can identify problems early and find solutions
• Takes pride in workmanship and customer satisfaction
• Is comfortable taking responsibility and making day-to-day decisions
• Has a strong work ethic and leads by example
• Has a current Australian driver's licence

European vehicle experience is highly regarded, particularly experience with BMW, Mercedes-Benz, Audi, Volkswagen, Porsche and Land Rover.

What We Offer

• Full-time permanent position
• Competitive salary based on experience
• Established and growing European automotive business
• Modern workshop environment
• Quality diagnostic equipment and workshop systems
• Strong existing customer base
• Opportunity to manage and develop a workshop team
• Direct involvement with the owner of the business
• Long-term career opportunity for the right person

We are looking for someone who wants to lead the team and play an important role in the continued growth of our multi location business.

If you have strong automotive experience, enjoy leading people and are confident managing the complete day-to-day operation of a busy workshop, we would like to hear from you.