Service Centre Coordinator – Customer Care & Ops (Mon–Fri)

Excel Recruitment; Parramatta; On-site; AUD 41,000 - 59,000; Full time

Job summary

Excel Recruitment is seeking a Service Centre Coordinator in Silverwater, NSW to join a busy service centre. The role combines customer service, administration and service coordination in a fast-paced environment.

You will be the first point of contact for customers, manage bookings, liaise with technicians, prepare quotations and invoices, and maintain accurate service records. Monday–Friday hours offer a stable schedule within a reputable technology business.

Qualifications

• Previous experience in customer service, administration or service support.
• Excellent verbal and written communication skills.
• Strong time management and organisational abilities.
• High attention to detail and accuracy.
• Confidence working with computer systems and learning new software.
• Ability to prioritise tasks and manage multiple responsibilities.
• Proactive attitude with a practical, solutions-focused approach.
• Ability to work effectively both independently and as part of a team.
• Experience with Microsoft Dynamics 365 would be an advantage.

Responsibilities

• Act as the first point of contact for customers, handling face-to-face, telephone and email enquiries.
• Manage incoming equipment and repair bookings, ensuring all relevant details are recorded accurately.
• Liaise with technicians to coordinate workloads, service schedules and repair updates.
• Keep customers informed throughout the repair process and provide timely follow-ups.
• Generate quotations, process invoices and prepare service-related paperwork.
• Maintain accurate customer information, equipment details and service documentation.
• Assist with stock management, spare parts orders and inventory replenishment.
• Organise equipment collections, deliveries and repair returns.
• Provide support with showroom enquiries, product sales and equipment rental requests.
• Assist with general administrative duties to support the wider team.

Skills

Customer service

Administration

Service support

Dynamics 365

Communication

Tools

Microsoft Dynamics 365

Job description

Excel Recruitment is seeking a Service Centre Coordinator in Silverwater, NSW to join a busy service centre. The role combines customer service, administration and service coordination in a fast-paced environment.

You will be the first point of contact for customers, manage bookings, liaise with technicians, prepare quotations and invoices, and maintain accurate service records. Monday–Friday hours offer a stable schedule within a reputable technology business.