Service Centre Coordinator - Front Desk & Service Ops

Excel Recruitment; Brisbane; On-site; AUD 50,000 - 52,000; Full time

Job summary

Excel Recruitment is seeking a Service Centre Coordinator for an Archerfield-based role focused on front-counter customer service, administration and service coordination. You will help customers and technicians keep repairs, bookings and day-to-day service centre operations running smoothly.

Responsibilities include welcoming customers, booking repairs, coordinating technician workflows and preparing quotations, invoices and documentation while maintaining accurate records.

Qualifications

• Experience in customer service, administration or service coordination.
• Strong communication skills and a professional, friendly manner.
• Excellent organization, attention to detail and the ability to manage competing priorities.
• Confidence using computer systems and maintaining accurate records.

Responsibilities

• Welcome customers and respond to enquiries at the front counter and over the phone.
• Book in customer repairs and internal service jobs.
• Coordinate technician workflows and keep customers updated on repair progress.
• Prepare service and sales quotations, invoices and supporting documentation.
• Maintain accurate customer, product and service records.
• Assist with spare parts, stock transfers and inventory replenishment.
• Coordinate repair collections and returns.
• Support showroom sales and assist with rental enquiries.

Skills

Customer service

Administration

Service coordination

Communication skills

Organizational skills

Record keeping

Microsoft Dynamics 365

Tools

Microsoft Dynamics 365

Job description

Excel Recruitment is seeking a Service Centre Coordinator for an Archerfield-based role focused on front-counter customer service, administration and service coordination. You will help customers and technicians keep repairs, bookings and day-to-day service centre operations running smoothly.

Responsibilities include welcoming customers, booking repairs, coordinating technician workflows and preparing quotations, invoices and documentation while maintaining accurate records.