SERVICE CENTRE COORDINATOR

Excel Recruitment; Parramatta; On-site; AUD 41,000 - 59,000; Full time

Job summary

Excel Recruitment is seeking a Service Centre Coordinator in Silverwater, NSW to join a busy service centre. The role combines customer service, administration and service coordination in a fast-paced environment.

You will be the first point of contact for customers, manage bookings, liaise with technicians, prepare quotations and invoices, and maintain accurate service records. Monday–Friday hours offer a stable schedule within a reputable technology business.

Qualifications

• Previous experience in customer service, administration or service support.
• Excellent verbal and written communication skills.
• Strong time management and organisational abilities.
• High attention to detail and accuracy.
• Confidence working with computer systems and learning new software.
• Ability to prioritise tasks and manage multiple responsibilities.
• Proactive attitude with a practical, solutions-focused approach.
• Ability to work effectively both independently and as part of a team.
• Experience with Microsoft Dynamics 365 would be an advantage.

Responsibilities

• Act as the first point of contact for customers, handling face-to-face, telephone and email enquiries.
• Manage incoming equipment and repair bookings, ensuring all relevant details are recorded accurately.
• Liaise with technicians to coordinate workloads, service schedules and repair updates.
• Keep customers informed throughout the repair process and provide timely follow-ups.
• Generate quotations, process invoices and prepare service-related paperwork.
• Maintain accurate customer information, equipment details and service documentation.
• Assist with stock management, spare parts orders and inventory replenishment.
• Organise equipment collections, deliveries and repair returns.
• Provide support with showroom enquiries, product sales and equipment rental requests.
• Assist with general administrative duties to support the wider team.

Skills

Customer service

Administration

Service support

Dynamics 365

Communication

Tools

Microsoft Dynamics 365

Job description

Join an established technology business in a varied customer service and administration role!

Our client is a well-established provider of positioning and automation technology, delivering specialist products and services to a broad customer base. They are currently seeking a motivated and customer-focused Service Centre Coordinator to join their team based in Silverwater.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, coordinating service activities and providing exceptional customer support.

ABOUT THE ROLE

Working within a busy service centre, you will play an important role in ensuring the smooth running of daily operations. From assisting customers and managing service bookings to supporting technicians and handling administration, this position offers a varied workload where no two days are the same.

KEY RESPONSIBILITIES

• Act as the first point of contact for customers, handling face-to-face, telephone and email enquiries.
• Manage incoming equipment and repair bookings, ensuring all relevant details are recorded accurately.
• Liaise with technicians to coordinate workloads, service schedules and repair updates.
• Keep customers informed throughout the repair process and provide timely follow-ups.
• Generate quotations, process invoices and prepare service-related paperwork.
• Maintain accurate customer information, equipment details and service documentation.
• Assist with stock management, spare parts orders and inventory replenishment.
• Organise equipment collections, deliveries and repair returns.
• Provide support with showroom enquiries, product sales and equipment rental requests.
• Assist with general administrative duties to support the wider team.

ABOUT YOU

We are looking for someone who is approachable, organised and takes pride in delivering a positive customer experience.

Ideally, you will demonstrate:

• Previous experience in customer service, administration or service support.
• Excellent verbal and written communication skills.
• Strong time management and organisational abilities.
• High attention to detail and accuracy when processing information.
• Confidence working with computer systems and learning new software.
• The ability to prioritise tasks and manage multiple responsibilities.
• A proactive attitude with a practical, solutions-focused approach.
• The ability to work effectively both independently and as part of a team.

Experience with Microsoft Dynamics 365 would be an advantage, however, it is not essential.

WHAT'S ON OFFER?

$36.39 per hour + superannuation.

Consistent Monday to Friday working hours.

Opportunity to join an established and reputable technology business.

A varied role combining customer service, administration and service coordination.

Supportive team environment.