Customer Care & Service Coordinator — Ingleburn Office

HR Partners; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Randstad Australia seeks a warm, customer-focused Customer Care Specialist / Service Coordinator to join our Ingleburn-based service team in a full-time, on-site capacity. You will engage customers, retail partners and service agents via phone, email and face-to-face interactions.

You will apply empathetic listening, resolve enquiries, coordinate repairs and replacements, and collaborate with technicians, spare parts and administrative staff. On-site training and a supportive team await.

Qualifications

• Empathetic communication: listen, validate and connect with people.
• Conflict resolution: calm, diplomatic handling of complaints.
• Organisational skills: multi-tasking in a dynamic environment.
• Customer service experience: relevant service department background.
• Technical aptitude with AS400 and MS Office tools.

Responsibilities

• Warm Customer Care: Answer phone and written enquiries with care and patience.
• Relationship & Liaison: Collaborate with technicians, spare parts, sales, retailers and admins.
• Proactive Problem Solving: Update customers on repair progress and coordinate replacements.
• Continuous Growth: Participate in team training and skill development programs.
• Team Harmony: Foster an inclusive, supportive office culture.

Skills

Empathetic communication

Conflict resolution

Organisational skills

Customer service experience

AS400 knowledge

Microsoft Office

Tools

AS400

Microsoft Office

Job description

Randstad Australia seeks a warm, customer-focused Customer Care Specialist / Service Coordinator to join our Ingleburn-based service team in a full-time, on-site capacity. You will engage customers, retail partners and service agents via phone, email and face-to-face interactions.

You will apply empathetic listening, resolve enquiries, coordinate repairs and replacements, and collaborate with technicians, spare parts and administrative staff. On-site training and a supportive team await.