Service Advisor - Manufacturing & Repairs

Northeast Auto Group; Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

Northeast Auto Group in Australia is seeking a Service Advisor to coordinate repair and manufacturing jobs from start to finish. You’ll work closely with customers, technicians, engineers and internal teams to ensure jobs are managed efficiently, communicated clearly and completed to a high standard.

You will be responsible for coordinating repair and manufacturing jobs, keeping customers informed and ensuring work progresses smoothly through the workshop and engineering team.

Qualifications

• Experience in service advisor or workshop coordination.
• Experience within an engineering, manufacturing, automotive or mechanical environment is highly regarded.
• Strong customer service and communication skills.
• Excellent organisation and time management.
• The ability to manage multiple jobs and priorities.
• Strong attention to detail.
• Confidence working with systems, job management software and Microsoft Office.

Responsibilities

• Coordinating manufacturing, repairs and service jobs from initial enquiry through to completion.
• Acting as a key point of contact for customers throughout the repair process.
• Preparing and following up quotes, job orders and work requirements.
• Liaising with technicians, engineers and workshop staff to coordinate jobs.
• Scheduling and prioritising work to meet customer and business requirements.
• Providing customers with regular updates on job progress.
• Identifying and communicating any changes to job requirements, costs or timeframes.
• Ensuring job documentation, records and systems are kept accurate and up to date.
• Assisting with parts, materials and external suppliers where required.
• Supporting the Engineering Department with general administration and coordination.

Skills

Customer service

Communication

Organisation

Time management

Multitasking

MS Office

Team collaboration

Tools

MS Office

Job management software

Job description

This is a key role supporting the coordination of manufacturing and repair work from start to finish. You’ll work closely with customers, technicians, engineers and internal teams to ensure jobs are managed efficiently, communicated clearly and completed to a high standard.

About The Role

As a Service Advisor, you will be responsible for coordinating repair and manufacturing jobs, keeping customers informed and ensuring work progresses smoothly through the workshop and engineering team.

Your Responsibilities Will Include

• Coordinating manufacturing, repairs and service jobs from initial enquiry through to completion
• Acting as a key point of contact for customers throughout the repair process
• Preparing and following up quotes, job orders and work requirements
• Liaising with technicians, engineers and workshop staff to coordinate jobs
• Scheduling and prioritising work to meet customer and business requirements
• Providing customers with regular updates on job progress
• Identifying and communicating any changes to job requirements, costs or timeframes
• Ensuring job documentation, records and systems are kept accurate and up to date
• Assisting with parts, materials and external suppliers where required
• Supporting the Engineering Department with general administration and coordination

About You

We are looking for someone who is organised, reliable and confident communicating with both customers and technical teams.

You Will Ideally Have

• Previous experience in a service advisor, service coordinator, workshop administration or similar role
• Experience within an engineering, manufacturing, automotive or mechanical environment is highly regarded
• Strong customer service and communication skills
• Excellent organisation and time management
• The ability to manage multiple jobs and priorities
• Strong attention to detail
• Confidence working with systems, job management software and Microsoft Office
• A practical mindset and willingness to learn
• The ability to work effectively with technicians, engineers and customers

Why Join Us?

• Join an experienced and supportive Engineering team
• Work across a varied mix of manufacturing and repair projects
• Play a key role in keeping jobs moving efficientlyOpportunity to develop your technical and industry knowledge
• Be part of a growing and hands-on business
• Career development opportunities

About Us

Established in 1978, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.

We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include Light and Heavy vehicle dealerships, Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

Please note that as part of the recruitment process you may be requested to undergo various pre‑employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or a Pre-Employment Medical.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.

In order to maintain a safe work environment and comply with legal regulations Northeast East Auto Group conducts random drug and alcohol testing as part of its employment policies.