Service Advisor - Northern Motor Group

Northern Motor Group; City of Melbourne; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Retainer & bonus structure

Ongoing training

Friendly work environment

Résumé du poste

Northern Motor Group in Melbourne is seeking a friendly Service Advisor to join a growing team. You will be the first point of contact for customers and support sales and repairs with outstanding communication.

The role offers a retainer plus bonus, ongoing training, and a supportive environment within one of Australia’s largest dealerships.

Qualifications

• Previous experience in a Service Advisor role.
• Excellent written and verbal communication skills.

Responsabilités

• Be the first point of contact for customers seeking a stress-free experience.
• Assist in all areas throughout the sales and repairs process.
• Provide outstanding communication to support the customer journey.

Connaissances

Customer service

Communication

Negotiation

Description du poste

Do you possess amazing customer service skills?

Are you confident, efficient and enthusiastic?

Join the growing team at Northern Motor Group

At Northern Motor Groupwe have been opening our doors for over 40 years with just a handful of staff and a single franchise. We have expanded rapidly over the years to encompass 140 staff and 7 franchises. Being one of Australia's largest dealerships and part of the renowned Tony White Group, we are known for our expertise, professionalism and unbiased advice by our loyal customers in Melbourne's Northern suburbs.

Collectively we represent the Nissan, Kia, Jeep, Isuzu Ute, MG, RAM, SsangYong, JAC, GAC, LeapMotor brands and together we have a desire to ensure employees and workmates can identify and enjoy a sense of belonging to one unified and cohesive company.

About You

Youwill be seeking an opportunity to display your exceptional people skills, be well presented, have a 'can do attitude' and have strong communications skills. In this role we require a highly skilled individual whose focus is to provide outstanding customer service, has the expertise in negotiating and closing a sale, whilst having a genuine love for sales and "People".

About the Role

We are currently looking for an enthusiastic, friendly, confident individual to join our successful team as a Service Advisor.

The Service Advisor role is the first point of contact for our customers looking to have a stress-free experience with our company. So, we need someone with outstanding communication skills who will be comfortable dealing with all customer inquiries and assisting in all areas throughout the process of sales and repairs.

Northern Motor Group is a leader within the community with a reputation for excellence across all areas of our dealership. So, we are looking for someone who wants to continue that trend but also offer their own shine to the role.

As the successful candidate, you will have:

Previous experience in a Service Advisor role;

Excellent written and verbal communication skills;

In return for your commitment and hard work, we can offer you:

A remuneration package including retainer & bonus structure;

Ongoing support and training;

A friendly and encouraging work environment.

PLEASE NOTE:

We may conduct reference checking, pre-employment medicals & AFP Criminal record checks

Only short-listed applicants will be contacted

Applicants who do not have the required skills and/or experience will not be considered

Applicants must be physically in Australia and must be an Australian or New Zealand citizen, or hold a permanent residency Visa

We are an equal opportunity employer, supporting gender equality, and workplace diversity