Service Advisor

Eagers Automotive Limited; Adelaide; Hybrid; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Commission

Career development

Training

Job summary

Main North Nissan & Chery, part of Eagers Automotive Ltd, Adelaide’s iconic automotive dealership, is seeking a friendly Service Advisor to join a high-volume team and help make every customer experience exceptional.

As Mission Control for service visits, you’ll welcome customers, check vehicles in, coordinate with customers about required work, explain services performed, and help book future appointments, with ongoing training and clear career progression.

Qualifications

• Experience in delivering strong customer service in retail or hospitality.

Responsibilities

• Welcoming customers and checking in their vehicles.
• Liaising with the customer about work to be done.
• Explaining the work carried out to customers.
• Arranging future service bookings.
• Ensuring the vehicle is ready on time.

Skills

Customer service

Job description

Select how often (in days) to receive an alert: Create Alert

Main North Nissan &Cheryis one of Adelaide’s best known, iconic automotive dealerships. As part of Eagers Automotive Ltd (one of Australia’s largest publicly listed Automotive retailers) this role is an excellent opportunity for an enthusiastic people person to join the team at this high-volume dealership.

This is an ideal opportunity for someone who loves making people happy, is a natural problem-solver and wants to be part of a big, vibrant team.

The Opportunity

The industry term “service advisor” can be a bit misleading.Itsmore like Mission Control –You’llbe in control of making sure our customers have the best experience possible, from drop off to pick-up of their car. It needsgreat communication, good computer skills and an ability to problem-solve under pressure.

The exciting thing is that this role really makes a difference. You may not knoweverything about cars, but your ability to follow a process, think on your feet and be a great communicator is the key to making our vehicle servicecustomerstruly happy!

Mostly, you’ll be required to ensure our customers are taken care of by:

Welcoming customers and checking in their vehicles

Liaising with thecustomerabout any work that needs to be done

Making sure their vehicle is ready on time and explaining the work carried out

Arranging future service bookings

The role would be ideally suited to someone who:

• Has a history of providing great customer service, like in retail or hospitality

Or has been working in a service department now looking for a step up

Is career minded, looking to take on a bigger and more rewarding challenge

Loves to work in a fast paced, team environment

What we offer is a supportive work environment, continuous training and personal development, industry leading pay (including the ability to earn extra commission) and a long term career you can be genuinely proud of.

Eagers Automotive is an Equal Opportunity Employer that encourages applicants of all backgrounds to apply. Only successful applicants will be contacted.