Service Advisor - Pump Room & Workshop Operations

Hi Tech Diesel Injection Pty Ltd; Adelaide; On-site; AUD 70,000 - 95,000; Full time

Job summary

Hi Tech Diesel has an opening for a Service Advisor to act as the central point of communication between customers, technicians, parts suppliers and the management team. You will oversee the movement of jobs through the workshop, coordinate estimates and repairs, manage customer expectations and ensure work is completed efficiently and profitably.

You will become a key member of our management team responsible for keeping work flowing through the business and maintaining exceptional customer

Qualifications

• Automotive/diesel/heavy vehicle industry experience.
• Strong customer service and communication skills.
• Excellent organisational ability.
• Ability to prioritise multiple tasks.
• Confidence dealing with customers and technicians.
• Problem-solving mindset.
• Positive attitude and professional presentation.

Responsibilities

• Manage daily operations of the Pump Room workflow.
• Coordinate workshop overflow jobs.
• Prepare quotations and repair estimates.
• Create and manage repair orders.
• Schedule work for technicians and specialists.
• Liaise with customers regarding repairs and progress.
• Follow up outstanding quotes and approvals.
• Coordinate parts sourcing and supplier communication.
• Assist with warranty and service administration.
• Monitor job profitability and labour efficiency.
• Ensure deadlines and promised completion dates are achieved.
• Maintain exceptional customer service standards.
• Support workshop planning and productivity.

Skills

Customer service

Communication

Organisation

Prioritisation

Problem solving

Leadership experience

Job description

Service Advisor - Pump Room & Workshop Operations

This is much more than answering phones and making bookings.

You will be the central point of communication between our customers, technicians, pump room specialists, parts suppliers, and management team.

You'll oversee the movement of jobs through our specialist fuel injection workshop, coordinate estimates and repairs, manage customer expectations, and ensure work is completed efficiently and profitably.

You will become a key member of our management team responsible for keeping work flowing through the business.

Key responsibilities

• Manage daily operations of the Pump Room workflow
• Coordinate workshop overflow jobs
• Prepare quotations and repair estimates
• Create and manage repair orders
• Schedule work for technicians and specialists
• Liaise with customers regarding repairs and progress
• Follow up outstanding quotes and approvals
• Coordinate parts sourcing and supplier communication
• Assist with warranty and service administration
• Monitor job profitability and labour efficiency
• Ensure deadlines and promised completion dates are achieved
• Maintain exceptional customer service standards
• Support workshop planning and productivity

What We're Looking For

We're looking for somebody who can confidently take ownership of the role and make it their own.

Ideally, you will have:

• Automotive, diesel, transport or heavy vehicle industry experience
• Strong customer service and communication skills
• Excellent organisational ability
• Ability to prioritise multiple tasks
• Confidence dealing with customers and technicians
• Problem-solving mindset
• Positive attitude and professional presentation

Highly Regarded

• Heavy vehicle experience
• Mechanical workshop experience
• Parts interpreting experience
• Leadership or supervisory experience

Who Will Succeed In This Role?

The person who succeeds here will be someone who enjoys being the go-to person, can juggle multiple priorities without losing attention to detail, and takes pride in delivering exceptional customer service.

You’ll be joining a business where your contribution is noticed, valued, and rewarded.

If you're looking for a long-term career with a respected South Australian family business and want to be part of an industry-leading team, we'd love to hear from you.

About us

Hi Tech Diesel has been helping customers keep Australia's trucks, earthmoving equipment, agricultural machinery, marine engines and diesel vehicles operating at their best since 1998. We are a family-owned and operated business based in South Australia.