Automotive Service Advisor

Northeast Auto Group; Adelaide; On-site; AUD 52,000 - 70,000; Full time

Job summary

Northeast Auto Group in Adelaide is seeking a Service Advisor to join our service team. You will coordinate bookings, communicate with customers, and support invoicing and vehicle collection to ensure smooth service experiences.

You are a team player with customer service experience, solid communication, basic computer skills, and a current driver’s license. Experience with a DMS is a plus. We are an Equal Opportunity Employer and promote a safe, inclusive workplace.

Qualifications

• Customer service experience required.
• Ability to communicate the value of service and repairs.
• Intermediate computer skills and DMS experience.
• Outstanding communication and interpersonal skills.
• Excellent time management skills.

Responsibilities

• Maintaining customer bookings calendar and ensure it is always up to date
• Customer check in
• Keeping lines of communication open between service team and customers
• Assisting the service team with all customer facing aspects of the department
• Answering phones and emails
• General administration duties

Skills

Customer service experience

Communication skills

Interpersonal skills

Time management

Current Driver's License

Tools

DMS experience

Job description

Northeast Isuzu, Burton is looking for a customer-focused Service Advisor to join our growing team. If you thrive on building relationships, coordinating service operations, and delivering outstanding customer experiences, we'd love to hear from you.

About The Role

At the Northeast Auto Group, we provide our customers with the best possible experience, we have the opportunity for a Service Advisor to join our Service team. As a Service Advisor your primary focus will be assisting our customers with bookings, ongoing communications throughout their service or repair, invoicing and vehicle collection.

Key Responsibilities

• Maintaining customer bookings calendar and ensure it is always up to date
• Customer check in
• Keeping lines of communication open between service team and customers
• Assisting the service team with all customer facing aspects of the department
• Answering phones and emails
• General administration duties

About You

We are looking for someone that is a great team player and is dedicated to providing the first-class customer service every time.

• Customer Service experience
• Ability to communicate the value of our service and repairs
• Intermediate computer skills and DMS experience
• Outstanding communication and interpersonal skills
• Excellent time management skills
• Current Driver’s License

About Us

Established in 1978, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.

We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include Light and Heavy vehicle dealerships, Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

• Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or a Pre-Employment Medical.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.

In order to maintain a safe work environment and comply with legal regulations Northeast East Auto Group conducts random drug and alcohol testing as part of its employment policies.