Service Coordinator: Manufacturing & Repairs

Northeast Auto Group; Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

Northeast Auto Group in Australia is seeking a Service Advisor to coordinate repair and manufacturing jobs from start to finish. You’ll work closely with customers, technicians, engineers and internal teams to ensure jobs are managed efficiently, communicated clearly and completed to a high standard.

You will be responsible for coordinating repair and manufacturing jobs, keeping customers informed and ensuring work progresses smoothly through the workshop and engineering team.

Qualifications

• Experience in service advisor or workshop coordination.
• Experience within an engineering, manufacturing, automotive or mechanical environment is highly regarded.
• Strong customer service and communication skills.
• Excellent organisation and time management.
• The ability to manage multiple jobs and priorities.
• Strong attention to detail.
• Confidence working with systems, job management software and Microsoft Office.

Responsibilities

• Coordinating manufacturing, repairs and service jobs from initial enquiry through to completion.
• Acting as a key point of contact for customers throughout the repair process.
• Preparing and following up quotes, job orders and work requirements.
• Liaising with technicians, engineers and workshop staff to coordinate jobs.
• Scheduling and prioritising work to meet customer and business requirements.
• Providing customers with regular updates on job progress.
• Identifying and communicating any changes to job requirements, costs or timeframes.
• Ensuring job documentation, records and systems are kept accurate and up to date.
• Assisting with parts, materials and external suppliers where required.
• Supporting the Engineering Department with general administration and coordination.

Skills

Customer service

Communication

Organisation

Time management

Multitasking

MS Office

Team collaboration

Tools

MS Office

Job management software

Job description

Northeast Auto Group in Australia is seeking a Service Advisor to coordinate repair and manufacturing jobs from start to finish. You’ll work closely with customers, technicians, engineers and internal teams to ensure jobs are managed efficiently, communicated clearly and completed to a high standard.

You will be responsible for coordinating repair and manufacturing jobs, keeping customers informed and ensuring work progresses smoothly through the workshop and engineering team.